topic Re: Using SkyQ. TV switches into standby after ad breaks. in Sky Q

Using SkyQ. TV switches into standby after ad breaks.

Lizbeth66 — Tue, 16 Jan 2024 15:55:01 GMT

We have a SkyQ box. Over the last year we have found that our Panasonic tv keeps shutting down and going into standby. We've been having this problem more frequently recently (sometimes 5 or 6 times in one evening) and have realised that it happens straight after an ad break, just before cutting back to the programme we are watching. We have to switch the tv off and then back on again. Nothing else works. Before I submit myself to the Sky automated system does anyone have any ideas on this one? Thanks

Re: Using SkyQ. TV switches into standby after ad breaks.

Laing1 — Tue, 16 Jan 2024 16:28:47 GMT

@Lizbeth66 wrote:

We have a SkyQ box. Over the last year we have found that our Panasonic tv keeps shutting down and going into standby. We've been having this problem more frequently recently (sometimes 5 or 6 times in one evening) and have realised that it happens straight after an ad break, just before cutting back to the programme we are watching. We have to switch the tv off and then back on again. Nothing else works. Before I submit myself to the Sky automated system does anyone have any ideas on this one? Thanks

@Lizbeth66 so is the Sky Q box shutting down or is it still have the green light on it?

Re: Using SkyQ. TV switches into standby after ad breaks.

Lizbeth66 — Tue, 16 Jan 2024 17:09:36 GMT

@Laing1

Hi there. I've just checked back on a little video that I took of the problem occurring, and yes the green light stays on on the SkyQ box.

Re: Using SkyQ. TV switches into standby after ad breaks.

Laing1 — Tue, 16 Jan 2024 17:31:10 GMT

@Lizbeth66 wrote:

@Laing1

Hi there. I've just checked back on a little video that I took of the problem occurring, and yes the green light stays on on the SkyQ box.

@Lizbeth66 thats strange then as it kinda points to the TV do you have another TV you could try on the box to see if it still does it on a second TV ?

Re: Using SkyQ. TV switches into standby after ad breaks.

Lizbeth66 — Wed, 17 Jan 2024 12:11:33 GMT

@Laing1

Unfortunately we are a one tv family apart from the very old kitchen tv that won't support Sky! I suppose we could try disconnecting the sky box and running the tv on the digital signal only to see if the same thing happens?

Re: Using SkyQ. TV switches into standby after ad breaks.

cuke — Wed, 17 Jan 2024 12:23:43 GMT

@Lizbeth66 wrote:
We have a SkyQ box. Over the last year we have found that our Panasonic tv keeps shutting down and going into standby. We've been having this problem more frequently recently (sometimes 5 or 6 times in one evening) and have realised that it happens straight after an ad break, just before cutting back to the programme we are watching. We have to switch the tv off and then back on again. Nothing else works. Before I submit myself to the Sky automated system does anyone have any ideas on this one? Thanks

Have a look at the below screen dump for you tv, hopefully it'll help if you turn off both standby's: