topic Re: Discovery + in Sky Q

Discovery +

TheKingFamily1 — Thu, 27 Jul 2023 11:00:10 GMT

We are unable to watch Discovery plus even though it is included in our package. We have tried everything we can but still get asked to 'upgrade your pass to watch'. We have updated our Sky box and Apps, Discovery + does not show in the shop in MySky, it is linked to our Sky account, the link to Discovery + says its linked with 'you're all set' but when you try to view a programme we are asked to upgrade our pass!! We have tried registering with a new email address at Discovery + but get the same result. We have emailed Discovery + with the issue and they say it is an issue with Sky. We used to have a subscription with Discovery + but cancelled it as it is now included in our package. We spoke to someone at Sky the other weekend who suggested going to Discovery again, which we did but they still say its a Sky issue. This has been going on for months now, can someone please help.

Re: Discovery +

oldfella — Thu, 27 Jul 2023 11:15:17 GMT

Hi @TheKingFamily1

As the very first step with DiscoveryPlus, did you subscribe through Sky Marketplace?

https://www.sky.com/help/articles/discovery-plus

Re: Discovery +

TheKingFamily1 — Thu, 27 Jul 2023 12:23:24 GMT

It doesn't show as an option on Marketplace!

Re: Discovery +

oldfella — Thu, 27 Jul 2023 19:39:23 GMT

@TheKingFamily1 wrote:

It doesn't show as an option on Marketplace!

Shows here @TheKingFamily1

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-apps

Re: Discovery +

TheKingFamily1 — Thu, 27 Jul 2023 19:54:03 GMT

We have Discovery plus in our apps already. It doesn't show on Marketplace because we already have it, we just aren't able to view anything just get asked to upgrade our pass. They are linked.

Re: Discovery +

oldfella — Thu, 27 Jul 2023 20:13:02 GMT

@TheKingFamily1 wrote:

We have Discovery plus in our apps already. It doesn't show on Marketplace because we already have it, we just aren't able to view anything just get asked to upgrade our pass. They are linked.

Hi @TheKingFamily1

I repeat the question from my first post?

As the very first step with DiscoveryPlus, did you subscribe through Sky Marketplace?

If you didn't then you haven't taken the correct path.

Re: Discovery +

TheKingFamily1 — Thu, 27 Jul 2023 20:19:36 GMT

We've had Discovery plus for years, I can't remember how we originally accessed it.

Re: Discovery +

oldfella — Thu, 27 Jul 2023 20:25:35 GMT

@TheKingFamily1 wrote:

We've had Discovery plus for years, I can't remember how we originally accessed it.

OK @TheKingFamily1

It does appear that it sometimes asks you to sign in again and go through the procedure of activating with a code by going to the website .

Re: Discovery +

TheKingFamily1 — Thu, 27 Jul 2023 20:28:59 GMT

Have done that many times with the same result.

Log out on the App then link again but still comes back to the same request...'upgrade your pass'!!

Re: Discovery +

wrensong — Sat, 29 Jul 2023 14:59:40 GMT

I have exactly the same problem as described above. I can get to all the Discovery+ programmes but it won't let me watch them without 'upgrading my pass'. What is 'Sky Marketplace' and where/how do I find it?

Re: Discovery +

Laing1 — Sat, 29 Jul 2023 15:15:35 GMT

@wrensong wrote:

I have exactly the same problem as described above. I can get to all the Discovery+ programmes but it won't let me watch them without 'upgrading my pass'. What is 'Sky Marketplace' and where/how do I find it?

@wrensong have a read of the link below esecially the part regarding market lace

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/discovery-plus

Re: Discovery +

wrensong — Sat, 29 Jul 2023 21:33:04 GMT

Laing1

Thanks for your help: I hadn't realised that Sky Marketplace is the same thing as My Sky! Anyway, I had already been through the whole process about 5 times, going round and round in circles. Finally, something I did seemed to prompt a 'Thanks for choosing discovery+' email from Sky and, after that, everything worked as expected.

So, all's well that ends well,

Thanks again!

Re: Discovery +

Stitch_Wiitch — Tue, 16 Jan 2024 14:03:26 GMT

Do you remember what you did? I've spent a total of about five hours on the phone with various Sky technicians and Discovery Plis trying to sort this out and have exactly the same issue as you. Still no joy. Sky are baffled.

Re: Discovery +

TheKingFamily1 — Tue, 16 Jan 2024 15:30:24 GMT

Still not resolved. Was given to 'back office' a few months ago but not heard anything. We have even tried doing a factory reset on our Sky Q box but it didn't work!!

Re: Discovery +

Raider999 — Tue, 16 Jan 2024 20:27:09 GMT

been trying to get into discovery+ this afternoon.

Set up using my tablet - avoiding using the QR code method.

I can see streaming options on my tablet, but cannot get anywhere through skyQ.

I get discovery+ free apparently, never wanted to use it until today

Re: Discovery +

Laing1 — Tue, 16 Jan 2024 20:31:25 GMT

@Raider999 wrote:

been trying to get into discovery+ this afternoon.

Set up using my tablet - avoiding using the QR code method.

I can see streaming options on my tablet, but cannot get anywhere through skyQ.

I get discovery+ free apparently, never wanted to use it until today

@Raider999 have you followed the steps in the link below about discovery+ especially the part about sky marketplace

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/discovery-plus

Re: Discovery +

Raider999 — Fri, 19 Jan 2024 13:56:30 GMT

@Laing1

I went back to the app yesterday evening and lo and behold I was able to stream what I wanted.

I can only assume something happened overnight at their end to allow me entry

Re: Discovery +

Stitch_Wiitch — Fri, 19 Jan 2024 14:30:42 GMT

Did you have to sign back in? Did Sky send you another activation link or anything? I'm so confused now as I was on hold with D+ for hours yesterday and they can't figure it out and now it's all been left in a mess. It's still not working 😫

Re: Discovery +

Raymstoddart6 — Thu, 07 Mar 2024 19:59:21 GMT

I'm having exactly the same issue but I've only just got sky stream and although it's showing as an app, it won't allow us to view programmes because it says I need to upgrade my pass. I've only just installed it