topic Re: Restricted, restored now not working in Sky Q

Restricted, restored now not working

Emma1gigli — Mon, 15 Jan 2024 17:55:59 GMT

My services were restricted. I paid the bill and they were reinstated, however I'm now getting a message on recordings, catch up, apps, mini box etc 'to use this service, you need to upgrade your subscription'

I've called and spoke to 3 advisors all advised different things - all utterly useless. On Friday (now Monday) I was told it had been escalated to the back office for technical help and it would be back on in 24-48 hours. Today it's still not working but I have been told the back office has marked the case as approved? And should be fixed in 4 hours, 4 hours later it's not working still, can anoyone help?

Re: Restricted, restored now not working

Addie15 — Tue, 16 Jan 2024 08:30:41 GMT

Hi there, @Emma1gigli. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Restricted, restored now not working

Addie15 — Thu, 18 Jan 2024 08:49:32 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.