topic Re: Sky Q return request when still in contract in Sky Q

Sky Q return request when still in contract

Moosehead — Sun, 14 Jan 2024 12:52:15 GMT

Sky requesting Q box return when I have taken out a new contract

Re: Sky Q return request when still in contract

Moosehead — Sun, 14 Jan 2024 12:58:29 GMT

I cancelled braised band at end of contract and returned router with email confirmation from Sky that it had been received. Took out new Sky TV contract and now they are demanding QBox is returned?? Does the right hand not talk to the left hand???

Re: Sky Q return request when still in contract

Daniel0210 — Sun, 14 Jan 2024 13:08:26 GMT

@Moosehead
I’ve escalated your post to Sky and the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Q return request when still in contract

Mr+Flibbles+86 — Sun, 14 Jan 2024 13:13:00 GMT

Thanks for escalating this. We’ve sent an invite to @Moosehead to chat.

Re: Sky Q return request when still in contract

Moosehead — Tue, 16 Jan 2024 06:26:28 GMT

I've tried to chat on line but it all takes too long when I have to work myself.
I have checked my account and my TV package has been renewed so take it that this is an internal issue that I do not need to spend any more time on.

Re: Sky Q return request when still in contract

Daniel0210 — Tue, 16 Jan 2024 06:32:52 GMT

@Moosehead

Not necessarily. If the requests continue you will have to ask for another chat invite on this thread or call Sky. The current chat invite will close automatically if you cease engaging.

Re: Sky Q return request when still in contract

Chodley — Tue, 16 Jan 2024 07:36:29 GMT

You don't have to respond during work hours.

Re: Sky Q return request when still in contract

Addie15 — Thu, 18 Jan 2024 08:12:36 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.