topic Re: Could anyone suggest a telephone number for Sky to resolve a Sky+ issue in Sky Q

Could anyone suggest a telephone number for Sky to resolve a SkyQ issue

Devswendy — Tue, 16 Jan 2024 08:56:53 GMT

Could anyone suggest a telephone number for Sky to resolve a technical issue?

Moderator note: Amended title so that Subject reflects query.

Re: Could anyone suggest a telephone number for Sky to resolve a Sky+ issue

PandJ2020 — Mon, 15 Jan 2024 18:29:34 GMT

What sort of issue?

Re: Could anyone suggest a telephone number for Sky to resolve a Sky+ issue

Daniel0210 — Mon, 15 Jan 2024 18:34:45 GMT

@Devswendy

You've posted in the Sky Q board but your thread title mentions a Sky+ issue. Can you confirm which box you have?

Re: Could anyone suggest a telephone number for Sky to resolve a Sky+ issue

Devswendy — Mon, 15 Jan 2024 19:08:52 GMT

It's sky Q. Can't pause play or view tv guide

Re: Could anyone suggest a telephone number for Sky to resolve a Sky+ issue

Daniel0210 — Mon, 15 Jan 2024 19:12:14 GMT

@Devswendy

Firstly try a reboot of the main Sky Q box
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Re: Could anyone suggest a telephone number for Sky to resolve a Sky+ issue

Devswendy — Mon, 15 Jan 2024 19:21:21 GMT

Thanks. I've already given this a go and it hasn't resolved the issue