https://helpforum.sky.com/t5/Sky-Q/Our-remotes-are-not-working/m-p/4536177#M625682 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3949527">@judy5</a>&nbsp;<BR />In case you’re not already aware, you aren’t talking to Sky Customer Services here. This is a customer based forum where we try to help other customers. Replies may not be instant!<BR /><BR /></P> <P>After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well you’ll have a spare.</P> Sun, 14 Jan 2024 14:11:15 GMT Daniel0210 2024-01-14T14:11:15Z https://helpforum.sky.com/t5/Sky-Q/Our-remotes-are-not-working/m-p/4536173#M625680 <P>Our remote are not working</P> Sun, 14 Jan 2024 14:02:21 GMT https://helpforum.sky.com/t5/Sky-Q/Our-remotes-are-not-working/m-p/4536173#M625680 judy5 2024-01-14T14:02:21Z https://helpforum.sky.com/t5/Sky-Q/Our-remotes-are-not-working/m-p/4536175#M625681 <P>Hi can someone get back t9 me please</P> Sun, 14 Jan 2024 14:08:20 GMT https://helpforum.sky.com/t5/Sky-Q/Our-remotes-are-not-working/m-p/4536175#M625681 judy5 2024-01-14T14:08:20Z https://helpforum.sky.com/t5/Sky-Q/Our-remotes-are-not-working/m-p/4536177#M625682 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3949527">@judy5</a>&nbsp;<BR />In case you’re not already aware, you aren’t talking to Sky Customer Services here. This is a customer based forum where we try to help other customers. Replies may not be instant!<BR /><BR /></P> <P>After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well you’ll have a spare.</P> Sun, 14 Jan 2024 14:11:15 GMT https://helpforum.sky.com/t5/Sky-Q/Our-remotes-are-not-working/m-p/4536177#M625682 Daniel0210 2024-01-14T14:11:15Z