topic Re: Cracked/broken sky Q mini box in Sky Q

Cracked/broken sky Q mini box

juliealexred — Sat, 13 Jan 2024 21:03:54 GMT

Will Sky provide me with a new mini box for free, if mine is damaged and no longer works?
If they will charge me, any idea how much it would be?

or can I just buy one from eBay, will it work with the rest of my boxes?

Re: Cracked/broken sky Q mini box

Chodley — Sat, 13 Jan 2024 21:09:49 GMT

You can't buy one. They're property of Sky. Give them a call. Clearly it's been damaged rather than going wrong but they might not charge you.

Re: Cracked/broken sky Q mini box

best+of+the+best — Sat, 13 Jan 2024 21:22:22 GMT

@juliealexred wrote:
Will Sky provide me with a new mini box for free, if mine is damaged and no longer works?
If they will charge me, any idea how much it would be?
or can I just buy one from eBay, will it work with the rest of my boxes?

@juliealexred cracked and broken is not normal wear and tear so you will have to speak to Sky about the replacement costs

If your Sky Q mini box is over heating develops a fault then Sky will replace the unit but you will still need to phone Sky to report this for a replacement unit to be sent out.

Sky Q mini boxes are loaned to you so buying one off ebay is a no go as they are classed as stolen and won't work

Re: Cracked/broken sky Q mini box

juliealexred — Sat, 13 Jan 2024 21:26:43 GMT

Thank you for all your help!