https://helpforum.sky.com/t5/Sky-Q/Intermittent-problem-Sky-Q-box/m-p/4535374#M625530 <P>Odd one.&nbsp;<BR />Sky Q 2TB version 32B12D external power block, Denon AV amp, Sony 4k telly, hdmi 2.1, full 4k Atmos. All updates current.&nbsp;<BR />Sometimes (about 3 or 4 times a month, getting more annoying) when turning everything on, the Sky box just puts out a black screen and no sound. If I turn it off, the picture appears for a second or so before powering to standby.&nbsp;<BR />Only fix is to pull power lead out (or press and hold button on box for ages) and go through the whole "Hello..." process.&nbsp;<BR />When it happens, it's the same if I connect direct to telly without going through amp, but I always go back to the amp so can't say if the problem would occur if always connected direct to tv.&nbsp;<BR />Anyone else? I can't find this problem on the forums.&nbsp;<BR /><BR /></P> Sat, 13 Jan 2024 15:59:50 GMT needsmust 2024-01-13T15:59:50Z https://helpforum.sky.com/t5/Sky-Q/Intermittent-problem-Sky-Q-box/m-p/4535374#M625530 <P>Odd one.&nbsp;<BR />Sky Q 2TB version 32B12D external power block, Denon AV amp, Sony 4k telly, hdmi 2.1, full 4k Atmos. All updates current.&nbsp;<BR />Sometimes (about 3 or 4 times a month, getting more annoying) when turning everything on, the Sky box just puts out a black screen and no sound. If I turn it off, the picture appears for a second or so before powering to standby.&nbsp;<BR />Only fix is to pull power lead out (or press and hold button on box for ages) and go through the whole "Hello..." process.&nbsp;<BR />When it happens, it's the same if I connect direct to telly without going through amp, but I always go back to the amp so can't say if the problem would occur if always connected direct to tv.&nbsp;<BR />Anyone else? I can't find this problem on the forums.&nbsp;<BR /><BR /></P> Sat, 13 Jan 2024 15:59:50 GMT https://helpforum.sky.com/t5/Sky-Q/Intermittent-problem-Sky-Q-box/m-p/4535374#M625530 needsmust 2024-01-13T15:59:50Z