https://helpforum.sky.com/t5/Sky-Q/I-have-changed-broadband-provider-from-sky-to-another-one-I-have-setup-the-new-WiFi-code-on-my-tv/m-p/4535138#M625476 <P><STRONG>I have changed broadband provider from sky to another one. I have setup the new WiFi code on my tv, but when I open apps, eg. You tube, the picture disappears and I just have sound.&nbsp; This also happened with bbc iplayer and netflix, although, they seem to be OK now.&nbsp;</STRONG></P><P><STRONG>While I had no Internet connected in the week, the screen kept going blank and I would only have sound. Turning the TV off and then on again worked. I have tried this today since connecting to Internet but the screen is still going blank. Please advice on what to do next. Many thanks.&nbsp;</STRONG></P> Sat, 13 Jan 2024 12:15:25 GMT Clare40 2024-01-13T12:15:25Z https://helpforum.sky.com/t5/Sky-Q/I-have-changed-broadband-provider-from-sky-to-another-one-I-have-setup-the-new-WiFi-code-on-my-tv/m-p/4535138#M625476 <P><STRONG>I have changed broadband provider from sky to another one. I have setup the new WiFi code on my tv, but when I open apps, eg. You tube, the picture disappears and I just have sound.&nbsp; This also happened with bbc iplayer and netflix, although, they seem to be OK now.&nbsp;</STRONG></P><P><STRONG>While I had no Internet connected in the week, the screen kept going blank and I would only have sound. Turning the TV off and then on again worked. I have tried this today since connecting to Internet but the screen is still going blank. Please advice on what to do next. Many thanks.&nbsp;</STRONG></P> Sat, 13 Jan 2024 12:15:25 GMT https://helpforum.sky.com/t5/Sky-Q/I-have-changed-broadband-provider-from-sky-to-another-one-I-have-setup-the-new-WiFi-code-on-my-tv/m-p/4535138#M625476 Clare40 2024-01-13T12:15:25Z