topic Re: Sky box not working in Sky Q

Sky box not working

MichaelFewer — Sat, 13 Jan 2024 10:55:39 GMT

Message appearing.

"Please check the power of the device and cable connection status" How do I fix this?

Thanks

oldfella — Sat, 13 Jan 2024 11:01:33 GMT

@MichaelFewer wrote:

Message appearing.

"Please check the power of the device and cable connection status" How do I fix this?

Thanks

That is a TV message saying basically that it cannot see any device connected to the TV HDMI input.

Remove the HDMI cable ftom the TV and the Q box and then refit it making sure that is corrected fitted.

Check that the TV is switched to the correct HDMI input and try powering on the Q box again.

MichaelFewer — Sat, 13 Jan 2024 11:55:15 GMT

Thank you.

This did not rectify the problem.

GD1 — Sat, 13 Jan 2024 11:58:02 GMT

@MichaelFewer Using the Sky Q remote try the following commands on the remote Home 1080 Home

This should set the boxes resolution to 1080, then try cycling through the HDMI inputs using your TV remote.