topic Re: Wrong Sky Q box sent and not getting any help in Sky Q

Wrong Sky Q box sent and not getting any help

trevandjan — Wed, 03 Jan 2024 14:54:26 GMT

Hi,

My main Sky Q 1tb box was causing me problems. I booked an engineer but couldn't be appointed until 11th January 2024. This was best part of 3 weeks to wait. I therefore opted to have ther box changed. No questions were asked by Sky. A box arrived 28th December 2023 and DPD courier asked for my old one. This I did and I asked if there was anything to be handed over with the new one. He said 'no'. Big mistake as he handed over a 2tb and it had a different power point which did not suit my existing power lead. The input is similsr to a 5pin din. I contacted skt tech and first person suggested they offer £5.00 for me to buy correct lead. I'm 70 and wouldn't know where to buy one especially over Christmas. There fore I declined . He then decided he would send another box for the following day. This was a lie as a further enquiry showed he had order another cable. Was it the correct one? I don't know as nothing has arrived. I then raised a complaint but nothing could be done even alter the engineer's visit. All I need is a box with correct power lead that I can fit.

PLEASE< PLEASE HELP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Different power input.

Re: Wrong Sky Q box sent and not getting any help

nigea99 — Wed, 03 Jan 2024 15:03:13 GMT

@trevandjan wrote:

Hi,

My main Sky Q 1tb box was causing me problems. I booked an engineer but couldn't be appointed until 11th January 2024. This was best part of 3 weeks to wait. I therefore opted to have ther box changed. No questions were asked by Sky. A box arrived 28th December 2023 and DPD courier asked for my old one. This I did and I asked if there was anything to be handed over with the new one. He said 'no'. Big mistake as he handed over a 2tb and it had a different power point which did not suit my existing power lead. The input is similsr to a 5pin din. I contacted skt tech and first person suggested they offer £5.00 for me to buy correct lead. I'm 70 and wouldn't know where to buy one especially over Christmas. There fore I declined . He then decided he would send another box for the following day. This was a lie as a further enquiry showed he had order another cable. Was it the correct one? I don't know as nothing has arrived. I then raised a complaint but nothing could be done even alter the engineer's visit. All I need is a box with correct power lead that I can fit.

PLEASE< PLEASE HELP !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Different power input.

hi @trevandjan

Unfortunately this does seem to happen occasionally.

AFAIK You can't buy the power supplies needed for this type of box as it is proprietary to SKY.

What I find strange is that I have not known SKY to send out just a power supply let alone charging for it.

I will escalate your post to a SKY support team, who, hopefully, will be in touch & hopefully can arrange for this to be sorted

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

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Re: Wrong Sky Q box sent and not getting any help

Addie15 — Wed, 03 Jan 2024 15:27:09 GMT

Hi there! Thank you for escalating this. We have sent an invite to travendjan.

Re: Wrong Sky Q box sent and not getting any help

Addie15 — Fri, 05 Jan 2024 16:20:09 GMT

Update-We are closing this invite due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Wrong Sky Q box sent and not getting any help

trevandjan — Sat, 13 Jan 2024 09:43:56 GMT

Hi all,

It turns out that the first courier was to blame. He should of handed over the whole box containing everthing I needed. Very annoying as I asked if there was anything else and he said no. DPD have alot to answer for.

Anyway all is now o.k.

Re: Wrong Sky Q box sent and not getting any help

nigea99 — Sat, 13 Jan 2024 09:44:52 GMT

@trevandjan wrote:

Hi all,

It turns out that the first courier was to blame. He should of handed over the whole box containing everthing I needed. Very annoying as I asked if there was anything else and he said no. DPD have alot to answer for.

Anyway all is now o.k.

Glad you are now sorted

Re: Wrong Sky Q box sent and not getting any help

trevandjan — Sat, 13 Jan 2024 09:46:39 GMT

Thank you.