topic Re: Internet sky q disconnecting with lan cable in Sky Q

Internet sky q disconnecting with lan cable

Eddy321 — Fri, 12 Jan 2024 20:27:17 GMT

Hi, so I have a sky q box and I have sky hub , the sky q is connected via a cat6 lan cable and has been working fine until we had 2 consecutive power cuts last night, I have done a full factory reset and this has not corrected the situation, the sky hub is not losing connected to the Internet,

In the settings view the network connection just drops and reconnects on its own , any ideas please

Re: Internet sky q disconnecting with lan cable

oldfella — Fri, 12 Jan 2024 20:46:00 GMT

@Eddy321 wrote:

Hi, so I have a sky q box and I have sky hub , the sky q is connected via a cat6 lan cable and has been working fine until we had 2 consecutive power cuts last night, I have done a full factory reset and this has not corrected the situation, the sky hub is not losing connected to the Internet,

In the settings view the network connection just drops and reconnects on its own , any ideas please

Hi @Eddy321

On your main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to Sky Router. Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
If you have no minis as soon as it connects go into the Q box hidden menu and turn off WiFi.
Turning off the WiFi will force the Q box to use Ethernet.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Re: Internet sky q disconnecting with lan cable

Eddy321 — Fri, 12 Jan 2024 20:47:48 GMT

(view in My Videos)

Re: Internet sky q disconnecting with lan cable

Eddy321 — Fri, 12 Jan 2024 21:01:18 GMT

Fantastic, it seems to of stopped jumping on and off trying to view an app now let you know how it goes

Re: Internet sky q disconnecting with lan cable

Eddy321 — Fri, 12 Jan 2024 21:13:10 GMT

Hi , nope looked all good , went to try apps would not stay connected, , but I know the Internet is not dropping when using my phone on WiFi, strange

Re: Internet sky q disconnecting with lan cable

Eddy321 — Fri, 12 Jan 2024 21:19:30 GMT

If I have had skq box for over 2 years , if it has a fault will sky replace it free of charge,

Re: Internet sky q disconnecting with lan cable

oldfella — Fri, 12 Jan 2024 21:19:44 GMT

@Eddy321 wrote:

Hi , nope looked all good , went to try apps would not stay connected, , but I know the Internet is not dropping when using my phone on WiFi, strange

Full Ethernet is basically a positive connection @Eddy321

If you have turned off the Q box WiFi (immediately following a Network Reset without any WPS) then if the Q box is disconnecting it must be an issue with your Ethernet cable or Router.

Re: Internet sky q disconnecting with lan cable

Eddy321 — Fri, 12 Jan 2024 21:29:51 GMT

I will double check the cable , once grand designs is over lol ,

So the steps to take are ,

1, do a reset and choose the wired connection,

2, then go to 001 and turn off both wifi channels,

And hopefully it should work,

Re: Internet sky q disconnecting with lan cable

oldfella — Fri, 12 Jan 2024 21:31:51 GMT

@Eddy321 wrote:

I will double check the cable , once grand designs is over lol ,

So the steps to take are ,

1, do a reset and choose the wired connection,

2, then go to 001 and turn off both wifi channels,

And hopefully it should work,

Correct and remember do not carry out any WPS @Eddy321

Re: Internet sky q disconnecting with lan cable

Eddy321 — Sat, 13 Jan 2024 08:10:12 GMT

Hi found the issue, the sky box is conflicting with another ip address, so need to change one , thank you for your help,

Re: Internet sky q disconnecting with lan cable

Chodley — Sat, 13 Jan 2024 08:56:31 GMT

@Eddy321 wrote:
Hi found the issue, the sky box is conflicting with another ip address, so need to change one , thank you for your help,

They're both on static IPs, or has it somehow done that itself?

Re: Internet sky q disconnecting with lan cable

Eddy321 — Sat, 13 Jan 2024 09:18:22 GMT

hi , I have set up a static ip address on a second hub to create a hotspot in my garden room , and it was working fine until the power cut ,

The sky q hub keeps picking up the ip address of the second hub , so I need to push the second hub ip address out a bit to allow the sky q box to pick up the address .

Re: Internet sky q disconnecting with lan cable

Russ20 — Mon, 15 Jan 2024 18:01:00 GMT

@Eddy321 Best approach would be to reserve the address in the Sky hub for your second hub. You can do this by logging into the hub and going to "Advanced" then "Lan IP Setup" and scroll down to Address Reservation. If you click add, it brings up a list of connected devices, so simply select the second hub. That will stop it assigning the same address to another device when it power cycles.

Re: Internet sky q disconnecting with lan cable

Eddy321 — Mon, 15 Jan 2024 18:14:31 GMT

@Eddy321 wrote:
Hi, so I have a sky q box and I have sky hub , the sky q is connected via a cat6 lan cable and has been working fine until we had 2 consecutive power cuts last night, I have done a full factory reset and this has not corrected the situation, the sky hub is not losing connected to the Internet,

In the settings view the network connection just drops and reconnects on its own , any ideas please

Hi , so got it working now , I had to restore the main house hub , then it left the ip address of the second hub alone , turned off dhcp on the second hub , all tickty boo , but I like the idea of static ip , cheers