topic Re: Main Sky Q box working, mini boxes not working in Sky Q

Main Sky Q box working, mini boxes not working

JaseG1 — Fri, 12 Jan 2024 18:02:46 GMT

My main Sky Q box is working, mini boxes are not, can't watch anything on them

Re: Main Sky Q box working, mini boxes not working

Laing1 — Fri, 12 Jan 2024 18:30:02 GMT

@JaseG1 wrote:

My main Sky Q box is working, mini boxes are not, can't watch anything on them

@JaseG1 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot each mini

Re: Main Sky Q box working, mini boxes not working

oldfella — Fri, 12 Jan 2024 18:53:57 GMT

@JaseG1 wrote:

My main Sky Q box is working, mini boxes are not, can't watch anything on them

Hi @JaseG1

Try a Network Reset on the minis. Start with the one nearest to the main Q box.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

When you carry out the Network reset on the second mini,you can also use the first connected mini for WPS if nearer than the main Q box (or Sky router if on Sky broadband)

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Main Sky Q box working, mini boxes not working

Ck11 — Sat, 16 Nov 2024 22:01:12 GMT

@JaseG1 wrote:
My main Sky Q box is working, mini boxes are not, can't watch anything on them

My sky mini box is not working so frustrating as this keeps happening while the Sky Q is working perfectly