topic Re: Sky Q audio dropouts in Sky Q

Sky Q audio dropouts

Infiltrator2 — Thu, 11 Jan 2024 17:11:46 GMT

Hi, had a Q box since early December, the box got stuck on standby and I've received and setup a replacement.

The new box is giving us regular audio dropouts, just now I'm watching BBC1 and some of the dropouts are between 5 and 10 seconds. Our previous box did have minor audio dropouts but this one is much worse.

It's a 32C00A 1gb box, Q230 software and I've tried a couple of resets but still have the issue. I've read lots of similar posts but no real solution.

Disappointed as I came from a Sky+ box that we had for many years and it was faultless, anyone have any advice?

Re: Sky Q audio dropouts

Addie15 — Fri, 12 Jan 2024 08:37:31 GMT

Hi there, @Infiltrator2. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q audio dropouts

Infiltrator2 — Sat, 13 Jan 2024 01:09:06 GMT

As an update for anyone reading this post. I did a further reset and this time we haven't had any audio dropouts since, hopefully sorted, hope it doesn't reoccur as the resets mean any app passwords need re-entering! I did the reset before receiving the message from sky support so haven't needed to contact them.