topic Re: Unable to access Discovery+ channel in Sky Q

Unable to access Discovery+ channel

JulieWard — Thu, 11 Jan 2024 12:46:52 GMT

Night before last I tried to watch Discovery+ channel, should have been free with my prescription however it kept demanding money so in the end I paid. I tried at the time to speak to someone in the Apps Dept but he was unable to help me, I tried switching everything off and unplugging but nothing worked. I would like my money back but would also like access to the channel. I phoned just now but after speaking to someone he said he was putting me through to the apps dept - I waited ten minutes and then I was cut off. Awful service.

Re: Unable to access Discovery+ channel

Laing1 — Thu, 11 Jan 2024 15:22:16 GMT

@JulieWard wrote:

Night before last I tried to watch Discovery+ channel, should have been free with my prescription however it kept demanding money so in the end I paid. I tried at the time to speak to someone in the Apps Dept but he was unable to help me, I tried switching everything off and unplugging but nothing worked. I would like my money back but would also like access to the channel. I phoned just now but after speaking to someone he said he was putting me through to the apps dept - I waited ten minutes and then I was cut off. Awful service.

@JulieWard Discovery+ is an app not a channel have you followed the instructions in the link below especially the part about Sky marketplace

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/discovery-plus

Re: Unable to access Discovery+ channel

JulieWard — Fri, 12 Jan 2024 06:27:14 GMT

Yes sorry, I meant App not channel. I managed to link my account using the six digit code, it said "all set now ready to go", however when I tried to watch something it kept telling me I had to pay. I spoke to someone yesterday afternoon from Sky who said they no longer give the App Discovery+ for free.

Re: Unable to access Discovery+ channel

oj01 — Fri, 12 Jan 2024 07:32:45 GMT

@JulieWard wrote:
Yes sorry, I meant App not channel. I managed to link my account using the six digit code, it said "all set now ready to go", however when I tried to watch something it kept telling me I had to pay. I spoke to someone yesterday afternoon from Sky who said they no longer give the App Discovery+ for free.

That's not true afaik.