topic Re: Updated package, still have old Sky Q box; how do I return it? in Sky Q

Updated package, still have old Sky Q box; how do I return it?

Paul_Densham — Thu, 11 Jan 2024 14:57:27 GMT

I moved home and upgraded my package at the same time to 2 TB Sky Q box and mini box. Installation done by a contractor, not a Sky engineer. They didn't take old Sky Q 1 TB box. How do I return it to Sky?

Re: Updated package, still have old Sky Q box; how do I return it?

nigea99 — Thu, 11 Jan 2024 15:20:08 GMT

@Paul_Densham wrote:

I moved home and upgraded my package at the same time to 2 TB Sky Q box and mini box. Installation done by a contractor, not a Sky engineer. They didn't take old Sky Q 1 TB box. How do I return it to Sky?

Normally we would probably just refer you to the standard returns link but this is outside the normal process so I have escalated your post to a SKY support team, who, hopefully, will be in touch.

They should be able to advise the correct way forward.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

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Re: Updated package, still have old Sky Q box; how do I return it?

Addie15 — Thu, 11 Jan 2024 15:22:40 GMT

Hi there! Thank you for escalating this. However on this occasion it would be best to talk to our Home Move and our Downgrades team, as they are the ones with relevant authority on this matter. Please call our team for further help.

Thanks.