topic Re: Poor reception in Sky Q

Poor reception

RobinW21212 — Tue, 09 Jan 2024 19:56:51 GMT

I upgraded to Sky Q just before Christmas and have been plague with intermittent poor reception ever since.
Checking in the settings it states there is a good signal, but obviously not! Strangely this only appears to be an issue on the lower TV channel number s- BBC, ITV etc.
During the upgrade the engineers fitter a new dish. This is in a position a little lower down of the house wall, althought it doesn't look to be obstucted.

Re: Poor reception

oldfella — Tue, 09 Jan 2024 20:00:12 GMT

@RobinW21212 wrote:

I upgraded to Sky Q just before Christmas and have been plague with intermittent poor reception ever since.
Checking in the settings it states there is a good signal, but obviously not! Strangely this only appears to be an issue on the lower TV channel number s- BBC, ITV etc.
During the upgrade the engineers fitter a new dish. This is in a position a little lower down of the house wall, althought it doesn't look to be obstucted.

Hi @RobinW21212

What exactly are you seeing when you say poor reception ??

Re: Poor reception

RobinW21212 — Tue, 09 Jan 2024 20:03:51 GMT

@oldfella sometimes a blockly picture with brocken up sound, other time nothing apart from a bar at the top of the screen saying "no satelite siganal" or something along these lines

Re: Poor reception

oldfella — Tue, 09 Jan 2024 20:17:44 GMT

@RobinW21212 wrote:

@oldfella sometimes a blockly picture with brocken up sound, other time nothing apart from a bar at the top of the screen saying "no satelite siganal" or something along these lines

Hi @RobinW21212

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q.

Re: Poor reception

RobinW21212 — Thu, 11 Jan 2024 06:31:53 GMT

Engineer booked