https://helpforum.sky.com/t5/Sky-Q/Connectivity-problem/m-p/4532830#M624946 <P>Since I have changed from Sky to another broadband provider every time I switch on one of my mini boxes I get the message 'You can't watch TV at the moment as there is a connectivity problem'. I then have to reactivate it as it appears to be still trying to connect to Sky broadband even though the new one is there!</P> Wed, 10 Jan 2024 16:40:10 GMT Kathy15 2024-01-10T16:40:10Z https://helpforum.sky.com/t5/Sky-Q/Connectivity-problem/m-p/4532830#M624946 <P>Since I have changed from Sky to another broadband provider every time I switch on one of my mini boxes I get the message 'You can't watch TV at the moment as there is a connectivity problem'. I then have to reactivate it as it appears to be still trying to connect to Sky broadband even though the new one is there!</P> Wed, 10 Jan 2024 16:40:10 GMT https://helpforum.sky.com/t5/Sky-Q/Connectivity-problem/m-p/4532830#M624946 Kathy15 2024-01-10T16:40:10Z https://helpforum.sky.com/t5/Sky-Q/Connectivity-problem/m-p/4532864#M624953 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3946552">@Kathy15</a>&nbsp;wrote:<BR /><P>I then have to reactivate it as it appears to be still trying to connect to Sky broadband even though the new one is there!</P><HR /></BLOCKQUOTE><P>The mini doesn't use your broadband to connect to the main box.</P><P>&nbsp;</P><P>It creates its own 5Ghz network on channel 36 with 80Mhz width.&nbsp; If your new WiFi is overlapping with this (ch 36 to 48) then they may interfere.</P><P>&nbsp;</P><P>Also, your main box will only connect on 2.4GHz for a non-Sky ISP.&nbsp; Ensure your new provider router has enabled 2.4GHz, doesn't steer to 5GHz and the 5GHz is set at least channel 52.</P><P>&nbsp;</P><P>Worth performing network resets to clear out any old connection details.</P> Wed, 10 Jan 2024 17:10:04 GMT https://helpforum.sky.com/t5/Sky-Q/Connectivity-problem/m-p/4532864#M624953 PandJ2020 2024-01-10T17:10:04Z