topic Re: Problems accessing Netflix APP on Sky Go since Dec 18, 2023 in Sky Q

Problems accessing Netflix APP on Sky Go since Dec 18, 2023

SunshineLeo — Wed, 10 Jan 2024 14:08:28 GMT

I have been having problems accessing the Netflix APP on Sky Go since Dec 18, 2023. I just get a red circle going round and round trying to load. I have tried switching off my Sky box and also tried the fix it solution, clicking on settings, typing in 001 and enter and refreshing Apps, but no luck.

I really shouldn't be paying for a Netflix subscription, which I only watch on Sky, if I can't watch any content.

Re: Problems accessing Netflix APP on Sky Go since Dec 18, 2023

Jones_The_Cat — Wed, 10 Jan 2024 14:38:23 GMT

@SunshineLeo wrote:
I have been having problems accessing the Netflix APP on Sky Go since Dec 18, 2023. I just get a red circle going round and round trying to load. I have tried switching off my Sky box and also tried the fix it solution, clicking on settings, typing in 001 and enter and refreshing Apps, but no luck.

I really shouldn't be paying for a Netflix subscription, which I only watch on Sky, if I can't watch any content.

Netflix is not accessed via Sky Go, it is accessed via the Netflix app either on your Sky Q box or on any other device such as your TV or mobile phone or Firestick, etc.

Re: Problems accessing Netflix APP on Sky Q since Dec 18, 2023

SunshineLeo — Wed, 10 Jan 2024 16:12:24 GMT

Apologies of course I meant Sky Q

Re: Problems accessing Netflix APP on Sky Q since Dec 18, 2023

Jones_The_Cat — Wed, 10 Jan 2024 16:26:57 GMT

Does your TV have the Netflix app built in? You can login to the app using the same email address/password you use for the Netflix app on Sky Q.

Re: Problems accessing Netflix APP on Sky Go since Dec 18, 2023

Laing1 — Wed, 10 Jan 2024 16:33:53 GMT

@SunshineLeo wrote:

I have been having problems accessing the Netflix APP on Sky Go since Dec 18, 2023. I just get a red circle going round and round trying to load. I have tried switching off my Sky box and also tried the fix it solution, clicking on settings, typing in 001 and enter and refreshing Apps, but no luck.

I really shouldn't be paying for a Netflix subscription, which I only watch on Sky, if I can't watch any content.

@SunshineLeo this is know problem that Sky and Netflix are investigating see link below to larger thread regarding this

https://helpforum.sky.com/t5/Sky-Q/Netflix-often-not-working-on-SkyQ/m-p/4428388#M602362

Re: Problems accessing Netflix APP on Sky Go since Dec 18, 2023

SunshineLeo — Wed, 10 Jan 2024 16:47:07 GMT

Thank you!