https://helpforum.sky.com/t5/Sky-Q/my-Sky-Q-mini-box-i/m-p/4532466#M624872 <P>An update.&nbsp; I live out in the country and have recently switched to Starlink as a more reliable broadband provider. I ambeing told that the issue is one of latency.. I am getting 36 ms where as Sky Q seems to need below 25 ms.&nbsp; Has anyone been able to resolve this issue?</P><P>&nbsp;</P> Wed, 10 Jan 2024 11:54:44 GMT jamesw65 2024-01-10T11:54:44Z https://helpforum.sky.com/t5/Sky-Q/my-Sky-Q-mini-box-i/m-p/4532080#M624789 <P>My Sky Q mini box is connected to my main box which is working fine. However, the mini box wont stay connected to my router. Been round the houses of resetting etc and still not working. How do I get a replacement mini box</P><P>&nbsp;</P> Tue, 09 Jan 2024 21:05:15 GMT https://helpforum.sky.com/t5/Sky-Q/my-Sky-Q-mini-box-i/m-p/4532080#M624789 jamesw65 2024-01-09T21:05:15Z https://helpforum.sky.com/t5/Sky-Q/my-Sky-Q-mini-box-i/m-p/4532084#M624791 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3122682">@jamesw65</a>&nbsp;wrote:<BR /> <P>My Sky Q mini box is connected to my main box which is working fine. However, the mini box wont stay connected to my router. Been round the houses of resetting etc and still not working. How do I get a replacement mini box</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3122682">@jamesw65</a>&nbsp;</P> <P>The mini will only connect to the router if you are on Sky Broadband.</P> <P>Minis only need to connect to the main Q box to achieve all functions.</P> Tue, 09 Jan 2024 21:07:58 GMT https://helpforum.sky.com/t5/Sky-Q/my-Sky-Q-mini-box-i/m-p/4532084#M624791 oldfella 2024-01-09T21:07:58Z https://helpforum.sky.com/t5/Sky-Q/my-Sky-Q-mini-box-i/m-p/4532091#M624796 <P>What do you need it connected to the router for? Streaming apps?</P> Tue, 09 Jan 2024 21:14:43 GMT https://helpforum.sky.com/t5/Sky-Q/my-Sky-Q-mini-box-i/m-p/4532091#M624796 Chodley 2024-01-09T21:14:43Z https://helpforum.sky.com/t5/Sky-Q/my-Sky-Q-mini-box-i/m-p/4532466#M624872 <P>An update.&nbsp; I live out in the country and have recently switched to Starlink as a more reliable broadband provider. I ambeing told that the issue is one of latency.. I am getting 36 ms where as Sky Q seems to need below 25 ms.&nbsp; Has anyone been able to resolve this issue?</P><P>&nbsp;</P> Wed, 10 Jan 2024 11:54:44 GMT https://helpforum.sky.com/t5/Sky-Q/my-Sky-Q-mini-box-i/m-p/4532466#M624872 jamesw65 2024-01-10T11:54:44Z