topic Re: My Paramount App won’t work in Sky Q

My Paramount App won’t work

NJS99 — Tue, 24 Oct 2023 21:13:25 GMT

All of a sudden after it was working earlier I can't scroll my profiles on the Paramount Plus app and therefore can't use it. On my desktop it's fine but on both TV's it won't work!

Re: My Paramount App won’t work

oldfella — Tue, 24 Oct 2023 21:19:34 GMT

@NJS99 wrote:

All of a sudden after it was working earlier I can't scroll my profiles on the Paramount Plus app and therefore can't use it. On my desktop it's fine but on both TV's it won't work!

Hi @NJS99

Have you tried rebooting your Main Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: My Paramount App won’t work

NJS99 — Tue, 24 Oct 2023 21:21:44 GMT

Yes this was the first thing I tried!

Can’t get passed profile page on paramount plus

Martin+cork — Tue, 24 Oct 2023 21:32:08 GMT

Unable to access any paramount plus programmes as the profile avatars appear but I am unable to click on them

Cant open profile on paramount plus app

Barnet101 — Tue, 24 Oct 2023 21:41:05 GMT

When i open paramount plus. Profile page comes up but no profiles will highlight or open nothing happens when i press any button on remote

Paramount not loading

TessN22 — Tue, 24 Oct 2023 21:41:09 GMT

Paramount plus not loading anyone else having issues

Re: My Paramount App won’t work

AB+Dunfermline — Tue, 24 Oct 2023 21:41:55 GMT

Have you solved this. I am having the same problem. Stuck on profile page.

Paramount + App

1346 — Tue, 24 Oct 2023 21:43:22 GMT

Is anyone else having problems with Paramount +?

When I try to open the app it gets stuck on the first screen and won't respond to my remote.

The app itself is loading, but won't get past the choose user screen on one box and the acknowledge T&Cs screen on the other.

Re: My Paramount App won’t work

Lucy2017 — Tue, 24 Oct 2023 21:43:52 GMT

I'm having exactly the same problem. I have also rebooted/reset the box.

Last night I was able to get into the app and start a show, but the whole thing crashed after about a minute, so I did a reset this morning and everything was working fine.

I've just gone in now and can't get passed the 'Who's Watching?' page. I've done another reset and still getting the same thing.

Re: My Paramount App won’t work

NJS99 — Tue, 24 Oct 2023 21:45:01 GMT

No, still won't work on my TV. Only work on a web browser!

Re: Can’t get passed profile page on paramount plus

Sdug — Tue, 24 Oct 2023 21:58:04 GMT

Same here. It was fine yesterday

Re: Cant open profile on paramount plus app

Mr+Flibbles+86 — Wed, 25 Oct 2023 09:54:30 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My Paramount App won’t work

Kirsty+S27 — Wed, 25 Oct 2023 10:55:26 GMT

Hi all,

Thank you for letting me know you are experiencing an issue with the Paramount + app. I will escalate this to the teams to investigate.

Can you confirm if the issue is still present today?

Do other apps work fine and load?

Thanks

Re: My Paramount App won’t work

AB+Dunfermline — Wed, 25 Oct 2023 11:10:25 GMT

For me the issue seems to have resolved itself today. All other apps are working fine.

Re: My Paramount App won’t work

Sdug — Wed, 25 Oct 2023 20:58:29 GMT

Just checked and it's seems to be working again

Re: My Paramount App won’t work

Lucy2017 — Wed, 25 Oct 2023 21:18:16 GMT

Hi there

The issue with the Paramount app seems to have been sorted overnight.

Thanks

Re: My Paramount App won’t work

NJS99 — Thu, 26 Oct 2023 02:18:56 GMT

Yes seems to working fine again for me now too. Thank you!

Re: Cant open profile on paramount plus app

Addie15 — Fri, 27 Oct 2023 10:14:04 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: My Paramount App won’t work

IBulti — Tue, 19 Dec 2023 23:45:39 GMT

I have thed same issue.

I can get as far as the program but when I hit play all that happens it I get the spinning circle.

I have powered cycled the Sky Q box but this made no difference at all.

Other Apps work.

Re: My Paramount App won’t work

C4ssiew — Thu, 21 Dec 2023 09:44:19 GMT

Yep, I'm having the same issue today...choose a programme and then just get the loading circle. Have rebooted and it didn't work