topic Re: Q mini keep showing that too many boxes are in use in Sky Q

Q mini keep showing that too many boxes are in use

nundi — Mon, 01 May 2023 18:43:42 GMT

I have Sky Q with 4 Q minis, I know that only 3 can be in use at anyone time, but the problem keeps popping up were if just the 1, or 2, boxes is/are turned on , it shows that it cant be used as there are too many boxes in use, even though the remaining boxes are in standby. Is there a reason for this to happen and can i stop it from happening?

Re: Q mini keep showing that too many boxes are in use

nigea99 — Mon, 01 May 2023 18:45:54 GMT

@nundi wrote:

I have Sky Q with 4 Q minis, I know that only 3 can be in use at anyone time, but the problem keeps popping up were if just the 1, or 2, boxes is/are turned on , it shows that it cant be used as there are too many boxes in use, even though the remaining boxes are in standby. Is there a reason for this to happen and can i stop it from happening?

hi @nundi

The limit is 2 minis not 3 - although the marketing is a little ambiguous as it mentions 3 TVs which is the main box + 2 minis

Re: Q mini keep showing that too many boxes are in use

nundi — Mon, 01 May 2023 20:10:10 GMT

Thanks for confirming that for me, but it doesnt tell me why it will do it when only 1 mini is in use.

Re: Q mini keep showing that too many boxes are in use

oldfella — Mon, 01 May 2023 20:15:02 GMT

@nundi wrote:

Thanks for confirming that for me, but it doesnt tell me why it will do it when only 1 mini is in use.

Hi @nundi

You can have up to four minis installed on loan each subject to a one off upfront charge and all under by one single Q monthly Multiscreen subscription
However only two minis can be used simultaneously on all 2 TB boxes and the 1 TB UHD Main boxes to watch Sky Q content.
The original 1 TB non UHD box (32Cxx) only permits the use of one mini at a time.
If Sky Apps are already being used on some of the minis these will not normally be counted as in Q use and therefore can be used in addition to the above limits.
See the following link for the Versions of main Q box referred to above.

https://www.sky.com/help/articles/sky-software-updates.

Re: Q mini keep showing that too many boxes are in use

Scruffy-1 — Tue, 09 Jan 2024 20:17:30 GMT

Ive the same issue theses answers dont help me either. I uave 2 minis and a q and always ran both minis and occasionally rhe q at any one time. Now i cant even run 1

Re: Q mini keep showing that too many boxes are in use

Chodley — Tue, 09 Jan 2024 21:13:50 GMT

1 mini tells you that too many boxes are in use?

Re: Q mini keep showing that too many boxes are in use

Scruffy-1 — Tue, 09 Jan 2024 22:06:49 GMT

Except they are not . Ive 1 on thats it and when i put 2nd one it tells me ive too many on. This was not a problem until today

Re: Q mini keep showing that too many boxes are in use

PandJ2020 — Tue, 09 Jan 2024 22:13:38 GMT

@Scruffy-1

Please confirm hardware version of main Q: https://www.sky.com/help/articles/sky-software-updates

Also, are all boxes on same major software version?

As the mini's act as a slaves to the main Q it's worth rebooting the main box to re initiate connections.

Re: Q mini keep showing that too many boxes are in use

Scruffy-1 — Tue, 09 Jan 2024 23:21:07 GMT

hi! i did that I confirmed I can use 2 boxes at the same time its a 1tb uhd. I rebooted the mainbox and then the minis as per isntructions. still tells me too many minis.never happened before

Re: Q mini keep showing that too many boxes are in use

Quoman7 — Wed, 10 Jan 2024 07:41:25 GMT

@Scruffy-1 wrote:

hi! i did that I confirmed I can use 2 boxes at the same time its a 1tb uhd. I rebooted the mainbox and then the minis as per isntructions. still tells me too many minis.never happened before

Hi @Scruffy-1 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, the do the same with any Mini boxes?

Re: Q mini keep showing that too many boxes are in use

Wrightw4 — Wed, 10 Jan 2024 08:29:31 GMT

Thanks for sharing this.

Re: Q mini keep showing that too many boxes are in use

Greenfingers001 — Wed, 10 Jan 2024 09:02:29 GMT

Thanks for escalating this. We’ve sent @Scruffy-1 an invite to chat.

Re: Q mini keep showing that too many boxes are in use

Wrightw4 — Thu, 11 Jan 2024 10:33:39 GMT

I'm so greatful for this.

(Removed)

Moderator note: Removed third party link.

Re: Q mini keep showing that too many boxes are in use

Addie15 — Fri, 12 Jan 2024 09:14:20 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Q mini keep showing that too many boxes are in use

Scruffy-1 — Fri, 12 Jan 2024 11:33:53 GMT

We did that and chkd updates again on all boxes

Re: Q mini keep showing that too many boxes are in use

Chodley — Fri, 12 Jan 2024 12:43:56 GMT

@Scruffy-1 wrote:
We did that and chkd updates again on all boxes

Did you see the chat invitation from Sky support?