topic Sky remote in Sky Q

Sky remote

Nathan123456 — Tue, 09 Jan 2024 20:56:13 GMT

Remote not working keeps fast forwarding after stopped fast forwarding

Re: Sky remote

Daniel0210 — Tue, 09 Jan 2024 20:58:25 GMT

@Nathan123456

Possibly a bit of dirt/dust stuck under the button. Try giving it a gentle clean.

Re: Fast forwarding problem

Nathan123456 — Tue, 09 Jan 2024 21:00:54 GMT

I've done that but how do I know it's going to stop the fast forwarding again as this has happened before?

Re: Fast forwarding problem

Daniel0210 — Tue, 09 Jan 2024 21:08:29 GMT

@Nathan123456
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well you’ll have a spare.