topic Re: App won’t load in Sky Q

App won’t load

Nniiccoollaa — Tue, 09 Jan 2024 19:00:40 GMT

When I’m trying to watch via apps like Netflix, discovery + etc they won’t load or stop working while watching. Internet is working fine and it states no issues with the apps on the sky website. Any ideas how to solve this issue please

Re: App won’t load

caesarome — Tue, 09 Jan 2024 19:56:24 GMT

What device are you trying to watch them on ?

Re: App won’t load

Nniiccoollaa — Tue, 09 Jan 2024 20:10:03 GMT

Hi, im watching on my TV. Over the last couple of days they won't fully load and either just whirl or log off back to the sky tv Home Screen. I've turned it off at the wall which sorts it out but then the next day it does it again

Re: App won’t load

caesarome — Tue, 09 Jan 2024 20:21:27 GMT

So is that Sky Q, Sky Glass or Sky Stream ?

Re: App won’t load

Nniiccoollaa — Tue, 09 Jan 2024 20:29:43 GMT

Sorry SkyQ

Re: App won’t load

oldfella — Tue, 09 Jan 2024 20:37:16 GMT

@Nniiccoollaa wrote:

Sorry SkyQ

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.