topic Re: Sky q mini box return in Sky Q

Sky q mini box return

Paulk62 — Tue, 09 Jan 2024 19:49:43 GMT

Hi returned my skyq box and mini box in the packaging provided by sky, had an email on the 20/11/23saying they had my equipment. Now had email saying have not received mini box and am going to be billed £50 I have proof of posting

Re: Sky q mini box return

Daniel0210 — Tue, 09 Jan 2024 19:52:40 GMT

@Paulk62
I will escalate your post to Sky in about 10 minutes and the Messaging Team may contact you tomorrow.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky q mini box return

Paulk62 — Tue, 09 Jan 2024 19:54:44 GMT

Thank you for your quick response

regards paulk62

Re: Sky q mini box return

Daniel0210 — Tue, 09 Jan 2024 19:59:41 GMT

@Paulk62

Now escalated.

Re: Sky q mini box return

Greenfingers001 — Wed, 10 Jan 2024 08:57:51 GMT

Thanks for escalating this. We’ve sent @Paulk62 an invite to chat.