Need to return

jtuffrey — Fri, 22 Dec 2023 16:42:01 GMT

Need Returns packaging for Sky Q and mini box.

Re: Need to return

mikealanr — Fri, 22 Dec 2023 17:07:29 GMT

This is a customer to customer public forum. So no action will be taken off the back of your post.

You can print a returns label as per the info on Sky's website: https://www.sky.com/help/articles/return-tv-broadband

However if you have just switched to Sky Glass or Stream sky issue a returns pack 31 days after you activated your new product.

Hope this helps

MikeAlanR

Re: Need to return

MarkGoldsmith — Fri, 22 Dec 2023 17:50:23 GMT

If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. You can go via this link to get a return label created and printed: https://www.royalmail.com/track-my-return#/details/2164

If you don't receive the packaging, and Sky have sent you a text/email asking you to return the equipment, you can contact them and ask them to send some return packaging.

Full details on the returns process can be found here:

https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and the tracking number indefinitely. There have been a lot of reports of delays with the returns being processed, potentially taking 2 months, so its useful to keep proof or return that could be sent to Sky should they try and charge you with a failure to return fee.

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Need to return

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