topic Re: Poor tv service in Sky Q

Poor tv service

Desman — Tue, 09 Jan 2024 12:40:14 GMT

For months now, my tv service has been very poor. Channels either don't broadcast at all, saying that there is a technical fault, or the channel glitches so much that it is unwatchable. Also very annoying when I have recorded something only to find that it wasn't recorded due to technical fault or has been recorded but is unwatchable due to glitches.

Sky vip customer for 15 years but no help from the technical advisors. Any ideas?

Re: Poor tv service

Daniel0210 — Tue, 09 Jan 2024 12:52:09 GMT

@Desman wrote:

no help from the technical advisors.

@Desman

What have Sky said then in the last few months? Have they suggested a box swap for instance?

Re: Poor tv service

Desman — Tue, 09 Jan 2024 13:07:17 GMT

This is the 1st time I have called as I had a similar issue last year and it took several calls and 4 engineer visits to rectify.

They are asking me to go through their troubleshooting steps, which I am familiar with and have already done myself. I can't do them right now as I am not at home but they're refusing to book an engineer or let me speak to a manager. They wouldn't even put me through to the department that processes cancellation of my subscription. They just kept saying, you need to troubleshoot or there's nothing they can do.

Re: Poor tv service

Mark39 — Tue, 09 Jan 2024 14:09:41 GMT

@Desman you'll need to complete the troubleshooting with them as a first step. There's no point Sky sending an engineer if the problem can be resolved without one.

You can't cancel if you're 'in contract'.

Re: Poor tv service

Desman — Tue, 09 Jan 2024 16:33:52 GMT

Thanks. I have been with Sky for 15 years and I am very familiar with the troubleshooting process. I've already carried out the troubleshooting steps at home and it hasn't resolved the issue. I wanted to book an engineer because I already know that is what is required but they wouldn't entertain it. I also know that I won't be able to leave if I'm still in contract with them.

I just want my service to work properly.

Re: Poor tv service

Laing1 — Tue, 09 Jan 2024 17:02:48 GMT

@Desman wrote:

Thanks. I have been with Sky for 15 years and I am very familiar with the troubleshooting process. I've already carried out the troubleshooting steps at home and it hasn't resolved the issue. I wanted to book an engineer because I already know that is what is required but they wouldn't entertain it. I also know that I won't be able to leave if I'm still in contract with them.

I just want my service to work properly.

@Desman as frustrating as it is Sky will need you to go through their troubleshooting with the advisor before they can book an engineer even if you have already done these troubleshooting steps your self