topic Re: Pre paid sky box in Sky Q

Pre paid sky box

Joe96 — Wed, 03 Jan 2024 14:27:22 GMT

Any chance I could get a new pre paid box to return my sky q box cuz mum binned it by accident

Re: Pre paid sky box

Jones_The_Cat — Wed, 03 Jan 2024 14:34:31 GMT

@Joe96 wrote:
Any chance I could get a new pre paid box to return my sky q box cuz mum binned it by accident

You'll need to ring Sky to request that or you can use any old packaging and print off a freepost label here: https://www.sky.com/help/articles/return-or-recycle-sky-equipment

Make sure you keep a record of the tracking number in case of issues further down the line.

Re: Pre paid sky box

Daniel0210 — Tue, 09 Jan 2024 13:54:30 GMT

@Joe96
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask nicely if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.