topic Re: Sky q returns in Sky Q

Sky q returns

Gainesy71 — Mon, 08 Jan 2024 11:54:10 GMT

I have confirmation of sky Q returns yet are being charged

Re: Sky q returns

Jones_The_Cat — Mon, 08 Jan 2024 11:56:48 GMT

@Gainesy71 wrote:
I have confirmation of sky Q returns yet are being charged

Happens all the time unfortunately. You'll need to ring Sky or wait for your post to be escalated so a Sky employee can assist.

Re: Sky q returns

Gainesy71 — Mon, 08 Jan 2024 12:01:10 GMT

Thanks for your reply.Every number I try I just end up with no human contact.Any idea what number to call?

Re: Sky q returns

Laing1 — Mon, 08 Jan 2024 12:03:01 GMT

@Gainesy71 wrote:

I have confirmation of sky Q returns yet are being charged

@Gainesy71 do you still have proof of postage ?

Re: Sky q returns

Dazzasky — Mon, 08 Jan 2024 12:41:13 GMT

@Gainesy71 wrote:
I have confirmation of sky Q returns yet are being charged

I have escalated your post to Sky. Keep an eye out for a chat bubble @Gainesy71

Re: Sky q returns

Fothergill1 — Mon, 08 Jan 2024 12:43:48 GMT

@Gainesy71

~~Would you like me to escalate you original post to the Community Messaging Team for an online chat or have you managed to contact them on the phone?~~

Post crossed with the escalation by @Dazzasky

As mentioned by @Jones_The_Cat it is a fairly common occurrence and actually happened to me about 3 years ago when returning a Sky Q multiroom box that I was no longer using. After contacting them they deleted the pending charge.

Re: Sky q returns

Gainesy71 — Mon, 08 Jan 2024 12:43:54 GMT

Many thanks for your help.Ive managed to contact someone so I'm hoping that it's now sorted

Re: Sky q returns

Gainesy71 — Mon, 08 Jan 2024 12:45:55 GMT

I do.Ive managed to get hold of someone and given barcodes,so I'm hoping that it's sorted.Many thanks

Re: Sky q returns

Gainesy71 — Mon, 08 Jan 2024 12:46:33 GMT

Very kind.Hopefully it's sorted now

Re: Sky q returns

Lisa-P1987 — Mon, 08 Jan 2024 12:52:17 GMT

Thanks for escalating this.

Glad you have sorted it @Gainesy71 we will close this invite request for now.