Why am I getting two boxes , one wired/one wireless when upgrading to Sky Q.

JGD50 — Mon, 08 Jan 2024 10:38:42 GMT

I am upgrading the old sky box to Sky Q because my old controller is broken and they said they no longer replace these controllers. I have been told that there will be two boxes - one wireless and one wired. Why two - my son-in-law has Sky Q but only one box.

Re: Why am I getting two boxes , one wired/one wireless when upgrading to Sky Q.

oldfella — Mon, 08 Jan 2024 10:41:44 GMT

@JGD50 wrote:

I am upgrading the old sky box to Sky Q because my old controller is broken and they said they no longer replace these controllers. I have been told that there will be two boxes - one wireless and one wired. Why two - my son-in-law has Sky Q but only one box.

Hi @JGD50

Looks like you will have One main Q box and one mini and a Monthly Multiscreen subscription.

You can have up to four minis installed on loan each subject to a one off upfront charge and all under by one single Q monthly Multiscreen subscription
However only two minis can be used simultaneously on all 2 TB boxes and the 1 TB UHD Main boxes to watch Sky Q content.
The original 1 TB non UHD box (32Cxxx) only permits the use of one mini at a time.
If Sky Apps are already being used on some of the minis these will not normally be counted as in Q use and therefore can be used in addition to the above limits.
See the following link for the Versions of main Q box referred to above.
https://www.sky.com/help/articles/sky-software-updates.
Subject to the above limits Sky Q minis can be used completely independently of the main Q box and the same or different program or recording can be viewed on each Q box. Even if viewing the same content it is completely independent and can be viewed at the same or different point.
Minis can do all the features same as the main Q box and can set or delete recordings on the main Q box hard drive. There is one single storage area on the main Q box with no profiles and no indication of which Q box has set a recording. (Unlike Sky+HD Multiroom which has independent storage and planners).
It should also be remembered that minis cannot view UHD recordings or content.

Re: Why am I getting two boxes , one wired/one wireless when upgrading to Sky Q.

JGD50 — Tue, 09 Jan 2024 08:42:51 GMT

Thanks for your kind reply. It turned out that they had made a mistake with the order. The engineer did turn up with a Sky Q box and a Mini box but on contacting Sky I was able to confirm that I did not request, nor did I have, a multi-room subscription so they only installed th Sky Q box. Everything is working perfectly.

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Why am I getting two boxes , one wired/one wireless when upgrading to Sky Q.

Re: Why am I getting two boxes , one wired/one wireless when upgrading to Sky Q.

Re: Why am I getting two boxes , one wired/one wireless when upgrading to Sky Q.