https://helpforum.sky.com/t5/Sky-Q/Problem-with-UHD-HDR-download/m-p/4530649#M624467 <P>Hi everyone</P><P>I am downloading the Fantastic Beasts films in UHD HDR which I have a subscription for. Crimes of Grindelwald keeps saying failed no subscription the other two have downloaded no problem. Any ideas please?</P> Mon, 08 Jan 2024 13:46:24 GMT Esther1973 2024-01-08T13:46:24Z https://helpforum.sky.com/t5/Sky-Q/Problem-with-UHD-HDR-download/m-p/4530649#M624467 <P>Hi everyone</P><P>I am downloading the Fantastic Beasts films in UHD HDR which I have a subscription for. Crimes of Grindelwald keeps saying failed no subscription the other two have downloaded no problem. Any ideas please?</P> Mon, 08 Jan 2024 13:46:24 GMT https://helpforum.sky.com/t5/Sky-Q/Problem-with-UHD-HDR-download/m-p/4530649#M624467 Esther1973 2024-01-08T13:46:24Z https://helpforum.sky.com/t5/Sky-Q/Problem-with-UHD-HDR-download/m-p/4530699#M624479 <P>It's usually a metadata issue at Sky's end.</P><P>&nbsp;</P><P>Try emailing viewer relations.</P> Mon, 08 Jan 2024 14:41:08 GMT https://helpforum.sky.com/t5/Sky-Q/Problem-with-UHD-HDR-download/m-p/4530699#M624479 PandJ2020 2024-01-08T14:41:08Z https://helpforum.sky.com/t5/Sky-Q/Problem-with-UHD-HDR-download/m-p/4536828#M625820 <P>Thanks for your reply I didn't get notification that you had. Do you have the email address please? I will try and find it myself as well. Thanks again. <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> Mon, 15 Jan 2024 11:25:41 GMT https://helpforum.sky.com/t5/Sky-Q/Problem-with-UHD-HDR-download/m-p/4536828#M625820 Esther1973 2024-01-15T11:25:41Z