topic Re: SKY Q audio keeps dropping out mostly on Streaming services, Prime, Netflix, not on Sky Ondemand in Sky Q

SKY Q audio keeps dropping out mostly on Streaming services, Prime, Netflix, not on Sky Ondemand

Huish2015 — Sun, 07 Jan 2024 22:43:27 GMT

Please can you assist, this has been steadily getting worse over the last few weeks, please can you assist?

Re: SKY Q audio keeps dropping out mostly on Streaming services, Prime, Netflix, not on Sky Ondemand

Addie15 — Mon, 08 Jan 2024 10:45:03 GMT

Hi there, @Huish2015. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: SKY Q audio keeps dropping out mostly on Streaming services, Prime, Netflix, not on Sky Ondemand

Huish2015 — Mon, 08 Jan 2024 13:12:17 GMT

Thank you

Re: SKY Q audio keeps dropping out mostly on Streaming services, Prime, Netflix, not on Sky Ondemand

Huish2015 — Mon, 08 Jan 2024 13:17:30 GMT

So when watching some live content, predominantly on stream services, the audio drops out and can be gone for 30 secs to 1 minute, or more, and then returns or doesn't return at all, and then have to restart to box. I've tried pressing the mesh button on the device, and still doesn't work. To be honest it's becoming rather annoying. The audio has only started to drop out in the last month, and it's nothing to do with the TV or cabling (HDMI, etc) as these are all knew and up to date.

Re: SKY Q audio keeps dropping out mostly on Streaming services, Prime, Netflix, not on Sky Ondemand

Huish2015 — Mon, 08 Jan 2024 18:37:02 GMT

Hello

Re: SKY Q audio keeps dropping out mostly on Streaming services, Prime, Netflix, not on Sky Ondemand

Addie15 — Thu, 11 Jan 2024 10:20:43 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.