https://helpforum.sky.com/t5/Sky-Q/Remote/m-p/4530431#M624417 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3944351">@AdamHutchins</a>&nbsp;</P> <P>This link provides some troubleshooting&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-q-remote-help" target="_blank">https://www.sky.com/help/articles/sky-q-remote-help</A></P> <P>&nbsp;</P> Mon, 08 Jan 2024 10:41:29 GMT Daniel0210 2024-01-08T10:41:29Z https://helpforum.sky.com/t5/Sky-Q/Remote/m-p/4530416#M624410 <P>Have a new remote but the numbers don't work on the old so cannot disconnect the old to approve the new&nbsp;</P> Mon, 08 Jan 2024 10:30:55 GMT https://helpforum.sky.com/t5/Sky-Q/Remote/m-p/4530416#M624410 AdamHutchins 2024-01-08T10:30:55Z https://helpforum.sky.com/t5/Sky-Q/Remote/m-p/4530419#M624412 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3944351">@AdamHutchins</a>&nbsp;</P> <P>Have you tried pairing the new Sky Q remote to override the old one?&nbsp;</P> Mon, 08 Jan 2024 10:36:30 GMT https://helpforum.sky.com/t5/Sky-Q/Remote/m-p/4530419#M624412 Daniel0210 2024-01-08T10:36:30Z https://helpforum.sky.com/t5/Sky-Q/Remote/m-p/4530424#M624415 <P>By pressing the 7 and 9 at the same time? Doesn't seem to be working?</P> Mon, 08 Jan 2024 10:37:47 GMT https://helpforum.sky.com/t5/Sky-Q/Remote/m-p/4530424#M624415 AdamHutchins 2024-01-08T10:37:47Z https://helpforum.sky.com/t5/Sky-Q/Remote/m-p/4530431#M624417 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3944351">@AdamHutchins</a>&nbsp;</P> <P>This link provides some troubleshooting&nbsp;</P> <P><A href="https://www.sky.com/help/articles/sky-q-remote-help" target="_blank">https://www.sky.com/help/articles/sky-q-remote-help</A></P> <P>&nbsp;</P> Mon, 08 Jan 2024 10:41:29 GMT https://helpforum.sky.com/t5/Sky-Q/Remote/m-p/4530431#M624417 Daniel0210 2024-01-08T10:41:29Z