https://helpforum.sky.com/t5/Sky-Q/Netflix-account-closed/m-p/4530296#M624385 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3944185">@Laura19900226</a>&nbsp;wrote:<BR /><P>I have just gone to sign into my Netflix account on sky Q and it came up with an error message then an email address that ended with&nbsp;@danisword.com which is not my email address. I can't change my password as Netflix doesn't think my account exists and when I've tried to link it all back up through the app, it takes me to Netflix where I have to pay for my subscription. Part of my subscription with sky (and I'm still in contract) is having Netflix. I've not been notified of any changes so any one any ideas? To say I'm annoyed as an absolute understatement</P><HR /></BLOCKQUOTE><P>Go to the Netflix app on Sky Q and on the screen<BR />with the random profile press the following buttons<BR />on the Sky remote<BR />Up, Up, Down, Down, Left, Right, Left, Right, Up, Up,<BR />Up, Up<BR />This opened a hidden menu. You get the email address that the hacker used from the "membership" (Miembro) tab, and the service code from the "contact us" (Contactarnos) tab</P><P>Netflix Live chat are then able to log the hackers out of Netflix on your sky q box reset the email address associated with the Netflix account back to your own email address, and send links to follow to reset password and PIN numbers on the Netflix website on my mobile phone</P> Mon, 08 Jan 2024 08:03:04 GMT Invisiblename 2024-01-08T08:03:04Z https://helpforum.sky.com/t5/Sky-Q/Netflix-account-closed/m-p/4530140#M624342 <P>I have just gone to sign into my Netflix account on sky Q and it came up with an error message then an email address that ended with&nbsp;@danisword.com which is not my email address. I can't change my password as Netflix doesn't think my account exists and when I've tried to link it all back up through the app, it takes me to Netflix where I have to pay for my subscription. Part of my subscription with sky (and I'm still in contract) is having Netflix. I've not been notified of any changes so any one any ideas? To say I'm annoyed as an absolute understatement</P> Sun, 07 Jan 2024 21:59:32 GMT https://helpforum.sky.com/t5/Sky-Q/Netflix-account-closed/m-p/4530140#M624342 Laura19900226 2024-01-07T21:59:32Z https://helpforum.sky.com/t5/Sky-Q/Netflix-account-closed/m-p/4530204#M624355 <P>Sounds like it may have been hacked. I'd call Netflix.</P> Mon, 08 Jan 2024 00:25:13 GMT https://helpforum.sky.com/t5/Sky-Q/Netflix-account-closed/m-p/4530204#M624355 Chodley 2024-01-08T00:25:13Z https://helpforum.sky.com/t5/Sky-Q/Netflix-account-closed/m-p/4530296#M624385 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3944185">@Laura19900226</a>&nbsp;wrote:<BR /><P>I have just gone to sign into my Netflix account on sky Q and it came up with an error message then an email address that ended with&nbsp;@danisword.com which is not my email address. I can't change my password as Netflix doesn't think my account exists and when I've tried to link it all back up through the app, it takes me to Netflix where I have to pay for my subscription. Part of my subscription with sky (and I'm still in contract) is having Netflix. I've not been notified of any changes so any one any ideas? To say I'm annoyed as an absolute understatement</P><HR /></BLOCKQUOTE><P>Go to the Netflix app on Sky Q and on the screen<BR />with the random profile press the following buttons<BR />on the Sky remote<BR />Up, Up, Down, Down, Left, Right, Left, Right, Up, Up,<BR />Up, Up<BR />This opened a hidden menu. You get the email address that the hacker used from the "membership" (Miembro) tab, and the service code from the "contact us" (Contactarnos) tab</P><P>Netflix Live chat are then able to log the hackers out of Netflix on your sky q box reset the email address associated with the Netflix account back to your own email address, and send links to follow to reset password and PIN numbers on the Netflix website on my mobile phone</P> Mon, 08 Jan 2024 08:03:04 GMT https://helpforum.sky.com/t5/Sky-Q/Netflix-account-closed/m-p/4530296#M624385 Invisiblename 2024-01-08T08:03:04Z