https://helpforum.sky.com/t5/Sky-Q/Sky-q-remote-control-not-working-right/m-p/4530039#M624319 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3944106">@HelenFran</a>&nbsp;<BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well you’ll have a spare.</P> Sun, 07 Jan 2024 19:39:47 GMT Daniel0210 2024-01-07T19:39:47Z https://helpforum.sky.com/t5/Sky-Q/Sky-q-remote-control-not-working-right/m-p/4530038#M624318 <P>Only the down button is working out of the 4 arrow buttons for some strange reason. Anyone else had this issue or know where I can order a fully working official sky q replacement remote from please?</P> Sun, 07 Jan 2024 19:28:34 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-q-remote-control-not-working-right/m-p/4530038#M624318 HelenFran 2024-01-07T19:28:34Z https://helpforum.sky.com/t5/Sky-Q/Sky-q-remote-control-not-working-right/m-p/4530039#M624319 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3944106">@HelenFran</a>&nbsp;<BR />After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely <STRONG>broken/faulty, </STRONG>if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI). <BR /><A href="https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch" target="_blank">https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch</A><BR /><BR />It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well you’ll have a spare.</P> Sun, 07 Jan 2024 19:39:47 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-q-remote-control-not-working-right/m-p/4530039#M624319 Daniel0210 2024-01-07T19:39:47Z