topic Lost all recordings & downloads in Sky Q

Lost all recordings & downloads

NjWatts — Sun, 07 Jan 2024 09:34:34 GMT

New Q box installed this lost all recordings & downloads , all films I have paid for , how do I get them all back

And why is it so hard to talk to a person now

Re: Lost all recordings & downloads

lettice — Sun, 07 Jan 2024 09:40:46 GMT

Have you checked they are not in the deleted folder queue.
Go to Home>Recordings>Manage>Deleted

If they are there, you can restore them, by clicking on Undelete against each recording.

Re: Lost all recordings & downloads

Invisiblename — Sun, 07 Jan 2024 09:49:34 GMT

@NjWatts wrote:
New Q box installed this lost all recordings & downloads , all films I have paid for , how do I get them all back
And why is it so hard to talk to a person now

I take it you have received a replacement Sky Q box and that all the recordings & paid films were on an old box? Recordings are not transferable from one box to another, you'll need to find them in the catchup service and download them to your new box. Any purchased film can be downloaded from the Purchased section.