topic Re: Please insert Viewing Card chip facing up in Sky Q

Please insert Viewing Card chip facing up

Jewel — Sat, 06 Jan 2024 22:20:13 GMT

Please insert Viewing Card chip facing up

Re: Please insert Viewing Card chip facing up

oldfella — Sat, 06 Jan 2024 22:21:25 GMT

@Jewel wrote:
Please insert Viewing Card chip facing up

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Re: Please insert Viewing Card chip facing up

Jewel — Sun, 07 Jan 2024 21:39:03 GMT

From your instructions I have followed step by step. When click on SYSTEM INFO - it shows - Set up after clicking on that Please Insert the Viewing Card chip facing up. But Viewing Card already in the box and right way.

Re: Please insert Viewing Card chip facing up

oldfella — Sun, 07 Jan 2024 21:43:47 GMT

@Jewel wrote:
From your instructions I have followed step by step. When click on SYSTEM INFO - it shows - Set up after clicking on that Please Insert the Viewing Card chip facing up. But Viewing Card already in the box and right way.

Are you sure it is correctly fully engaged @Jewel

There should not be enough of the card protruding to grip it if it is in correctly