topic Re: Netflix app wont load, every time we use. in Sky Q

Netflix app wont load, every time we use.

gogoflan — Tue, 19 Dec 2023 17:08:32 GMT

Almont each time( 9 out of 10) we want to wantch Netflix it won't work, spinnig cyrcle!! we do reset modem each time, whats the solution for it, as its very frustreting. Softwer updated.

Re: Netflix app wont load, every time we use.

MarkGoldsmith — Tue, 19 Dec 2023 17:23:25 GMT

If you are using WiFi I'd suggest switching to an Ethernet cable and see if that helps.

Re: Netflix app wont load, every time we use.

Laing1 — Tue, 19 Dec 2023 18:50:17 GMT

@gogoflan wrote:

Almont each time( 9 out of 10) we want to wantch Netflix it won't work, spinnig cyrcle!! we do reset modem each time, whats the solution for it, as its very frustreting. Softwer updated.

@gogoflan this is a known problem that is being investigated

have a read of the thread below as there are some work arounds/fixes for this problem

https://helpforum.sky.com/t5/Sky-Q/Netflix-often-not-working-on-SkyQ/m-p/4428388#M602362

Re: Netflix app wont load, every time we use.

Anonymous — Tue, 19 Dec 2023 18:56:06 GMT

@gogoflan wrote:
Almont each time( 9 out of 10) we want to wantch Netflix it won't work, spinnig cyrcle!! we do reset modem each time, whats the solution for it, as its very frustreting. Softwer updated.

Try the suggestion at :-

https://helpforum.sky.com/t5/Sky-Q/Netflix-Won-t-Load-Spinning-Circle/m-p/4496527/highlight/true#M616881

Although it looks like you can sign out of the app via the Q box now if you can start it in the first place.

Re: Netflix app wont load, every time we use.

gogoflan — Sat, 06 Jan 2024 14:19:22 GMT

Hello, I just purchased ethernet cable to fix issue with loading netflix, we contacted to our modem, but doesn't work either! we can't reboot modem each time we want watch Netflix on TV. Help please

Re: Netflix app wont load, every time we use.

Anonymous — Sat, 06 Jan 2024 14:42:56 GMT

@gogoflan wrote:
Hello, I just purchased ethernet cable to fix issue with loading netflix, we contacted to our modem, but doesn't work either! we can't reboot modem each time we want watch Netflix on TV. Help please

Post 2 on the first page holds all the help you should need.