topic Re: Difference between Sky Sports HD and Sky Sports Complete Package in Sky Q

Difference between Sky Sports HD and Sky Sports Complete Package

Sheila2952 — Mon, 06 Nov 2023 12:44:43 GMT

Last Thursday I arranged to change from Sky + to Sky Q. With Sky + I had the Sky Sports HD package but in the Welcome to Sky Q messages my next bill shows the payments for SkY Q but shows 2 sports packages - Sky Sports HD and Sky Sports Complete Package. I believe the Sky Sports HD package is much better for my needs (fewer channels - we don't watch the sport much) so just checking that the Complete Package version is not automatically applied for SAP Q (ie I have no choice)

I don't want to try awful Sky phone process yet until I have more information

Re: Difference between Sky Sports HD and Sky Sports Complete Package

MightyQuinn — Mon, 06 Nov 2023 13:04:57 GMT

Hi @Sheila2952 Sky Sports HD is a legacy breakdown on your bill. It is not a channel package. Sky Sports Complete is you package of channels. You cannot get Sky Sports in standard definition, so the Sky Sports HD is added automatically. As the name implies, Complete is every Sky Sports channel. You are probably paying for something you don't need.

Charge for Sky sports HD

Bouncerdave65 — Fri, 05 Jan 2024 17:41:20 GMT

I have an issue with paying for sky sports HD . Sky sports broadcasts in HD as standard .
my contract for sky sports complete has no reference to this charge ,so therefore it shouldn't exist. I will be contacting sky to raise this issue.

Re: Charge for Sky sports HD

nigea99 — Fri, 05 Jan 2024 17:52:37 GMT

@Bouncerdave65 wrote:

I have an issue with paying for sky sports HD . Sky sports broadcasts in HD as standard .
my contract for sky sports complete has no reference to this charge ,so therefore it shouldn't exist. I will be contacting sky to raise this issue.

hi @Bouncerdave65

SKY Sports in the UK is in HD as standard but the price you agree is split on the bill & shows SKY Sports HD as an extra item - i.e. if you are offered & accept SKY Sports for £x this will appear on your bills as SKY Sports for £y & SKY sports HD for £z where x = y+z

It is just a matter of the billing system showing it in 2 parts

Re: Difference between Sky Sports HD and Sky Sports Complete Package

Bouncerdave65 — Fri, 05 Jan 2024 18:03:48 GMT

Unfortunately that doesn't work for me , when yiu add sky sports it gives you a price for the package you chose , ie £22 pm ,so that is what you expect to pay . It doesn't say the billing system will add another £2 because it can . The contract is for £22 and no more .

Re: Difference between Sky Sports HD and Sky Sports Complete Package

best+of+the+best — Sat, 06 Jan 2024 09:08:31 GMT

@Bouncerdave65 wrote:
Unfortunately that doesn't work for me , when yiu add sky sports it gives you a price for the package you chose , ie £22 pm ,so that is what you expect to pay . It doesn't say the billing system will add another £2 because it can . The contract is for £22 and no more .

Fair comment @Bouncerdave65 Sky Sports HD was an extra subscription before it came as standard with a Sky Sports subscription

As @nigea99 has explained your bill is offset to reflect this

So if you say £22.00 then your Sky Sports complete should be £20.00 with discounts showing and Sky Sports HD should be £2.00 with discounts showing remember not everyone pays the same for Sky Sports

If your Sky bill is showing more than £22.00 for Sky Sports Complete and Sky Sports HD then you need to ring Sky to get it rectified.

Re: Difference between Sky Sports HD and Sky Sports Complete Package

Bouncerdave65 — Sat, 06 Jan 2024 09:16:05 GMT

thanks for your reply ,

thsts the problem my contact is for £22 pm and I'm paying £24 pm because of the £2 HD , I would be happy if it was incorporated into the £22 pm but it isn't .

Re: Difference between Sky Sports HD and Sky Sports Complete Package

Bouncerdave65 — Sat, 06 Jan 2024 09:22:50 GMT

I did phone sky yesterday and was told it runs along side with sky sports which

is why I commented on here in the first place, to see if anyone else had the same problem or was it just me being picky, £2 pm isn't a lot of money but I don't like being conned.

Re: Difference between Sky Sports HD and Sky Sports Complete Package

nigea99 — Sat, 06 Jan 2024 09:24:23 GMT

@Bouncerdave65 wrote:

I did phone sky yesterday and was told it runs along side with sky sports which

is why I commented on here in the first place, to see if anyone else had the same problem or was it just me being picky, £2 pm isn't a lot of money but I don't like being conned.

Do you still have the confirmation email which should show the price you agreed to ?

Re: Difference between Sky Sports HD and Sky Sports Complete Package

Bouncerdave65 — Sat, 06 Jan 2024 09:28:51 GMT

Yes I do have the agreement

Re: Difference between Sky Sports HD and Sky Sports Complete Package

Bouncerdave65 — Sat, 06 Jan 2024 09:38:40 GMT

Re: Difference between Sky Sports HD and Sky Sports Complete Package

Bouncerdave65 — Sat, 06 Jan 2024 09:51:34 GMT

this is my bill

Re: Difference between Sky Sports HD and Sky Sports Complete Package

MightyQuinn — Sat, 06 Jan 2024 10:07:28 GMT

Hi @Bouncerdave65 Forget what it says on the bill (that is a legacy system, no longer fit for purpose). You should have been quoted £24 for Sports Complete. Sky Sports Complete is in HD only.

Re: Difference between Sky Sports HD and Sky Sports Complete Package

Chodley — Sat, 06 Jan 2024 10:12:14 GMT

But it looks like he was quoted 22?

Re: Difference between Sky Sports HD and Sky Sports Complete Package

Bouncerdave65 — Sat, 06 Jan 2024 10:22:43 GMT

It was quoted £22 that's my point.

Re: Difference between Sky Sports HD and Sky Sports Complete Package

best+of+the+best — Sat, 06 Jan 2024 10:26:10 GMT

@MightyQuinn wrote:
Hi @Bouncerdave65 Forget what it says on the bill (that is a legacy system, no longer fit for purpose). You should have been quoted £24 for Sports Complete. Sky Sports Complete is in HD only.

Fair comment @MightyQuinn I was quoted £20.00 and I'm paying £20.00 it doesn't matter if the legacy system is still showing on my bill the point is two separate subscriptions amount to the correct price I'm paying now regardless if the subscription is included as standard.

Re: Difference between Sky Sports HD and Sky Sports Complete Package

Bouncerdave65 — Sat, 06 Jan 2024 10:31:40 GMT

So why am I paying £24 when my contract is £22 ??

Re: Difference between Sky Sports HD and Sky Sports Complete Package

Laing1 — Sat, 06 Jan 2024 10:50:14 GMT

@Bouncerdave65 wrote:

So why am I paying £24 when my contract is £22 ??

@Bouncerdave65 only Sky can tell you this best to contact them to query this

Re: Difference between Sky Sports HD and Sky Sports Complete Package

best+of+the+best — Sat, 06 Jan 2024 11:03:40 GMT

@Bouncerdave65 wrote:
So why am I paying £24 when my contract is £22 ??

Fair comment @Bouncerdave65 but you have a Sky VIP Reward attached to your Sky Sports Complete subscription that may explain why it's £22.00 and Sky Sports HD is not included in the £22.00

Re: Difference between Sky Sports HD and Sky Sports Complete Package

Bouncerdave65 — Sat, 06 Jan 2024 11:10:32 GMT

As I said in a previous post , I phoned sky yesterday and was told it run along side my sky sports package and can't be removed.
which I replied my contract is for £22 pm and I shouldn't pay any more than that .
I got no answer to that question.

As far as I'm aware a contract is binding , my contract clearly states it's £22 pm I'm paying an extra £2 pm for hd ,.can anyone tell me if I'm missing something before I go down the legality route with sky . Thanks