topic Re: Loss of Q Box and card in Sky Q

Loss of Q Box and card

JKZ1 — Sat, 06 Jan 2024 12:18:17 GMT

We went away for Christmas and New Year and took our Q Box and card.

When we arrived at our destination we could not find the Q Box and card.

We thought we had left here at home but we arrived back today and it is not here.

Please can you supply me a new Q Box and card.

I will pay any penalties.

Kind Regards.

Joy Knowles-Zazzera

Re: Loss of Q Box and card

Daniel0210 — Sat, 06 Jan 2024 12:34:30 GMT

@JKZ1

Why did you take your Sky box on holiday? Sky TV equipment must only be used at the account address as per the T's and C's you agreed to.

Sounds like you've had a burglary or theft which you must report to the police.

Re: Loss of Q Box and card

Chodley — Sat, 06 Jan 2024 12:43:26 GMT

@Daniel0210 wrote:
@JKZ1
Why did you take your Sky box on holiday? Sky TV equipment must only be used at the account address as per the T's and C's you agreed to.

Sounds like you've had a burglary or theft which you must report to the police.

No it sounds like it was somehow lost in transit. I think??

Expect it will incur a replacement fee but I think this will need a phone call to Sky.

Re: Loss of Q Box and card

Laing1 — Sat, 06 Jan 2024 12:47:32 GMT

@JKZ1 wrote:

We went away for Christmas and New Year and took our Q Box and card.

When we arrived at our destination we could not find the Q Box and card.

We thought we had left here at home but we arrived back today and it is not here.

Please can you supply me a new Q Box and card.

I will pay any penalties.

Kind Regards.

Joy Knowles-Zazzera

@JKZ1 as you have lost your box Sky will charge you to replace the box as all equipment is loaned to you.

You may be able to claim off your house insurance but they may turn the claim down as @Daniel0210 says your box and card should only be used at the address it it registered to