topic Viewing card in Sky Q

Viewing card

Stujc — Sat, 06 Jan 2024 11:38:48 GMT

Ive got a massage saying please ensure the correct card is inserted with the chip facing up this morning, but ive not recived a new card. My internet went down this morning as well, so is the message o because i have no internet

Re: Viewing card

PandJ2020 — Sat, 06 Jan 2024 11:46:31 GMT

No, a viewing card issue is unrelated.

Try cleaning the card with a soft cloth, reinsert and reboot the box if required. If that fails, you'll have to contact Sky for a replacement card.

Re: Viewing card

Laing1 — Sat, 06 Jan 2024 12:42:56 GMT

@Stujc wrote:

Hi

Ive got a massage saying please ensure the correct card is inserted with the chip facing up this morning, but ive not recived a new card. My internet went down this morning as well, so is the message o because i have no internet

@Stujc if after btrying @PandJ2020 suggestion when your internet is back up and running You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet