topic Re: Lost ITV 1... in Sky Q

Re: Lost ITV 1...

Glenn71 — Thu, 04 Jan 2024 21:05:40 GMT

Hi, I have exactly the same problem, I can see ITV +1 but not ITV 1, did u find a solution?

Thanks

Re: Lost ITV 1...

Annie+UK — Thu, 04 Jan 2024 21:17:41 GMT

What are your Signal Strengths/Qualities? Take a look at the link below:

See question Q11 in my Sky Plus F⋅A⋅Q

Re: Lost ITV 1...

Glenn71 — Thu, 04 Jan 2024 21:46:04 GMT

Thanks, I'll have a look in the morning

Re: Lost ITV 1...

Glenn71 — Fri, 05 Jan 2024 12:34:49 GMT

hi , it says I currently have good satellite signal for my sky service, when I go To more info it says

sataelite signal -locked

signal strength-10

signal quality - 90

LNB type - wideband

Is this ok? It's only the one channel I can't see,

thanks in advance

Re: Lost ITV 1...

Annie+UK — Fri, 05 Jan 2024 12:38:58 GMT

@Glenn71 wrote:

hi , it says I currently have good satellite signal for my sky service, when I go To more info it says

sataelite signal -locked

signal strength-10

signal quality - 90

LNB type - wideband

Is this ok? It's only the one channel I can't see,

thanks in advance

The strength is bad 😞 also you only included 1 strength/quality there should be two for a standard Sky+ install

Re: Lost ITV 1...

Glenn71 — Fri, 05 Jan 2024 12:44:06 GMT

hi, it's on sky Q not sure if that makes a difference these are screen shots, thanks

Re: Lost ITV 1...

caesarome — Fri, 05 Jan 2024 13:05:08 GMT

@Glenn71

I have moved your posts to the Sky Q forum on here for you as you were posting in an old topic that was related to a similar issue to so with a Sky+ box.

Re: Lost ITV 1...

Annie+UK — Fri, 05 Jan 2024 13:05:32 GMT

You posted in the SKY+ forum so any replies will assume you have SKY+, posting in the wrong forums confuses people any you will get answers that will mostly not help 😞

Your posts seem to have been moved to the correct forum so you should now be in better hands 🙂

Re: Lost ITV 1...

Glenn71 — Fri, 05 Jan 2024 13:22:37 GMT

Thank you Annie, it seems strange that on one screen it says I have good signal then the next say signal strength 10? Like I say, only one channel is affected, ITVhd

Re: Lost ITV 1...

xenon81 — Fri, 05 Jan 2024 13:38:40 GMT

This is most likely a dish alignment fault, it can affect just a few channels. Depending on which ITV region you're in there may be some other channels affected that you just haven't noticed yet.

Re: Lost ITV 1...

Glenn71 — Fri, 05 Jan 2024 13:56:44 GMT

Ok, thanks for ur reply, I take it I'll need a satellite engineer to take a look, any idea how much they charge for this?

thanks