https://helpforum.sky.com/t5/Sky-Q/confusing-WiFi/m-p/4528024#M623847 <P>To add. The house uses Starlink</P><P>Starlink router connects to a 16 port switch</P><P>Ubiquity access points are all POE connected to the 16 port switch</P><P>SKY Q&nbsp; main box i think is WiFI connected to Ubiquity mesh</P><P>See attached diagram<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="signal-2024-01-05-114927_002.jpeg" style="width: 749px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/96300iDF51EAB3F171DCC8/image-size/large?v=v2&amp;px=999" role="button" title="signal-2024-01-05-114927_002.jpeg" alt="signal-2024-01-05-114927_002.jpeg" /></span></P> Fri, 05 Jan 2024 11:51:21 GMT SimonGilbert 2024-01-05T11:51:21Z https://helpforum.sky.com/t5/Sky-Q/confusing-WiFi/m-p/4528013#M623845 <P>Why are my devices connecting to SKY Q main box when they shoud be connected to my ubiquity mesh. A totally different SSID. The iPad for example is connected to the Ubiquity mesh but SKY engineer shows a diagram of everything in the house connected to the main Q box?? Help please</P> Fri, 05 Jan 2024 11:42:42 GMT https://helpforum.sky.com/t5/Sky-Q/confusing-WiFi/m-p/4528013#M623845 SimonGilbert 2024-01-05T11:42:42Z https://helpforum.sky.com/t5/Sky-Q/confusing-WiFi/m-p/4528024#M623847 <P>To add. The house uses Starlink</P><P>Starlink router connects to a 16 port switch</P><P>Ubiquity access points are all POE connected to the 16 port switch</P><P>SKY Q&nbsp; main box i think is WiFI connected to Ubiquity mesh</P><P>See attached diagram<span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="signal-2024-01-05-114927_002.jpeg" style="width: 749px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/96300iDF51EAB3F171DCC8/image-size/large?v=v2&amp;px=999" role="button" title="signal-2024-01-05-114927_002.jpeg" alt="signal-2024-01-05-114927_002.jpeg" /></span></P> Fri, 05 Jan 2024 11:51:21 GMT https://helpforum.sky.com/t5/Sky-Q/confusing-WiFi/m-p/4528024#M623847 SimonGilbert 2024-01-05T11:51:21Z https://helpforum.sky.com/t5/Sky-Q/confusing-WiFi/m-p/4528224#M623883 <P>Hi<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3942273">@SimonGilbert</a>&nbsp;</P><P>The latest published calibration that I can find, used by their Televes H30 test meters to guide their engineers, suggests that Sky Q receivers require a WiFi level greater than around -73 dBm to ensure good quality long term communication between their devices.</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="WiFi levels for Sky Q.jpg" style="width: 901px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/96317i6C7C696606DAE4AF/image-size/large?v=v2&amp;px=999" role="button" title="WiFi levels for Sky Q.jpg" alt="WiFi levels for Sky Q.jpg" /></span></P><P>&nbsp;</P><P>So your present setup looks dangerously close to periodic failures.</P><P>&nbsp;</P><P>Godfrey.</P> Fri, 05 Jan 2024 14:11:26 GMT https://helpforum.sky.com/t5/Sky-Q/confusing-WiFi/m-p/4528224#M623883 Godfrey 2024-01-05T14:11:26Z