topic Re: Downgrading to Freesat from SKY Q problem in Sky Q

Downgrading to Freesat from SKY Q problem

nidash — Thu, 04 Jan 2024 21:35:42 GMT

I have sadly decided not to renew Sky Q this year, as i wanted to save some money and was not watching Sky channels - I was hoping I can just plug the sat cables into my freesat enabled LG TV and watch the usual free channels. To my disappointment i found my dish was upgraded with new LNB to have SKY Q now I cannot go back to using freesat on my TV.

I feel the engineer or sky installation team should inform new customers about this, or just install the hybrid LNB by default. Now I will have to change the LNB to HD one or buy a Freesat 4K box which is not cheap- I will have to foot anywhere between £120-£200 to get this done.

What are my chances if I ask SKY to reinstall the old LNB?

Re: Downgrading to Freesat from SKY Q problem

Laing1 — Thu, 04 Jan 2024 21:42:56 GMT

@nidash wrote:

I have sadly decided not to renew Sky Q this year, as i wanted to save some money and was not watching Sky channels - I was hoping I can just plug the sat cables into my freesat enabled LG TV and watch the usual free channels. To my disappointment i found my dish was upgraded with new LNB to have SKY Q now I cannot go back to using freesat on my TV.

I feel the engineer or sky installation team should inform new customers about this, or just install the hybrid LNB by default. Now I will have to change the LNB to HD one or buy a Freesat 4K box which is not cheap- I will have to foot anywhere between £120-£200 to get this done.

What are my chances if I ask SKY to reinstall the old LNB?

@nidash why not contact an independant installer to change the LNB back to a standard LNB hopefully that should be cheaper than a new box

Re: Downgrading to Freesat from SKY Q problem

oldfella — Thu, 04 Jan 2024 21:45:09 GMT

@nidash wrote:

What are my chances if I ask SKY to reinstall the old LNB?

Hi @nidash

Zero I'm afraid

Re: Downgrading to Freesat from SKY Q problem

nidash — Thu, 04 Jan 2024 22:09:04 GMT

Yeah I think that's I would have to do, but slightly unhappy I was not told about it

Re: Downgrading to Freesat from SKY Q problem

Chodley — Fri, 05 Jan 2024 00:18:29 GMT

Think I'd buy the 4k box. Bit more expensive but better end result and delta in cost probably not THAT much. Still save money vs Sky sub within 3-6 months probably.