topic Re: Arc cinema one soundbar in Sky Q

Arc cinema one soundbar

barbados2009 — Thu, 04 Jan 2024 16:13:09 GMT

I have recently been given the arc cinema one sound bar. I have connected to via optical cable to my sky q box. As soon as I switch it on a very loud constant crackling occurs and I have to switch of the sound bar. I may add that I previously for years had a Bose soundbar fitted in the same fashion and it worked without issue for years untill Bose died. Any suggestions would be appreciated.

Re: Arc cinema one soundbar

nigea99 — Thu, 04 Jan 2024 16:54:47 GMT

@barbados2009 wrote:

I have recently been given the arc cinema one sound bar. I have connected to via optical cable to my sky q box. As soon as I switch it on a very loud constant crackling occurs and I have to switch of the sound bar. I may add that I previously for years had a Bose soundbar fitted in the same fashion and it worked without issue for years untill Bose died. Any suggestions would be appreciated.

hi @barbados2009

I am struggling to find much info online to confirm it is Dolby Digital compatible - I note one of the reviews on Amazon also had your problem.

Can you try settingHome - Settings - Setup - Audio Visual
Digital audio output HDMI
to Normal

Re: Arc cinema one soundbar

barbados2009 — Thu, 04 Jan 2024 17:16:57 GMT

yes I have set digital audio output HDMI to normal. Still the same crackling. 😏

Re: Arc cinema one soundbar

Laing1 — Thu, 04 Jan 2024 17:20:40 GMT

@barbados2009 wrote:

Hi

yes I have set digital audio output HDMI to normal. Still the same crackling. 😏

@barbados2009 what is the optical ouput set to ?

Re: Arc cinema one soundbar

barbados2009 — Thu, 04 Jan 2024 17:26:24 GMT

The digital audio output optical is set to Dolby Digital

Re: Arc cinema one soundbar

barbados2009 — Thu, 04 Jan 2024 17:29:09 GMT

Thank you all I have set optical to normal and hey presto it works. Thanks so much for your input. Hive mind

Re: Arc cinema one soundbar

nigea99 — Thu, 04 Jan 2024 17:52:47 GMT

@barbados2009 wrote:

Thank you all I have set optical to normal and hey presto it works. Thanks so much for your input. Hive mind

OOps I meant to change my standard reply (HDMI) to Optical

Glad you have it working - although it won't compare to your Bose

Re: Arc cinema one soundbar

Laing1 — Thu, 04 Jan 2024 17:55:54 GMT

@nigea99 wrote:

@barbados2009 wrote:

Thank you all I have set optical to normal and hey presto it works. Thanks so much for your input. Hive mind

OOps I meant to change my standard reply (HDMI) to Optical

Glad you have it working - although it won't compare to your Bose

@nigea99 I did wonder if you meant to say optical hence the reason I mentioned 😀