topic Re: Open reach in Sky Q

Open reach

Dil — Thu, 04 Jan 2024 11:52:00 GMT

Open engineer has cut cable to sky Q when fitting broadband

Re: Open reach

Dil — Thu, 04 Jan 2024 11:53:25 GMT

He's saying if a could be sent the puck through post to correct issue

Re: Open reach

Jones_The_Cat — Thu, 04 Jan 2024 12:07:31 GMT

@Dil

If you have Sky Q then a Sky Stream puck will not be sent to you as it's a completely different system. You need to ring Sky and explain what has happened. An engineer needs to come back and repair the damage they have caused.

Re: Open reach

Daniel0210 — Thu, 04 Jan 2024 12:26:44 GMT

@Dil

What you've been told by @Jones_The_Cat is correct. A puck has nothing to do with a Sky Q set up and won't help you if your Sky Q cables have been severed. Contact Sky and explain what Openreach have done and book an engineer.