topic Ultra hd in Sky Q

Ultra hd

Jamie54 — Thu, 04 Jan 2024 11:26:18 GMT

I've signed up for ultra hd but it's not working, I have a ultra hd t.v and I've been on the settings and gone to picture to change resolution, the highest resolution is 1080p.

Re: Ultra hd

oldfella — Thu, 04 Jan 2024 11:33:27 GMT

@Jamie54 wrote:
I've signed up for ultra hd but it's not working, I have a ultra hd t.v and I've been on the settings and gone to picture to change resolution, the highest resolution is 1080p.

Hi @Jamie54

See following help link

https://www.sky.com/help/articles/setting-up-ultra-hd

Re: Ultra hd

Jones_The_Cat — Thu, 04 Jan 2024 12:08:53 GMT

@Jamie54 wrote:
I've signed up for ultra hd but it's not working, I have a ultra hd t.v and I've been on the settings and gone to picture to change resolution, the highest resolution is 1080p.

It's possible that you have an older non-UHD Sky Q box. If this is the case then you'll need to ring Sky and request a new updated box. There will probably be a charge for this and you will lose all recordings on your current box.

Re: Ultra hd

Laing1 — Thu, 04 Jan 2024 13:03:40 GMT

@Jamie54 wrote:
I've signed up for ultra hd but it's not working, I have a ultra hd t.v and I've been on the settings and gone to picture to change resolution, the highest resolution is 1080p.

@Jamie54 from the link @oldfella posted i'd check the part in regards to what Q box you have