https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-connected-to-internet/m-p/4526898#M623626 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3941375">@John1955</a>&nbsp;wrote:<BR /> <P>Sky Q box no network connection&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3941375">@John1955</a>&nbsp;</P> <P>Assume this is your main Qbox.</P> <P>Try a <STRONG>Network Reset</STRONG> found in Q box Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router <BR />If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.<BR />if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.</P> Thu, 04 Jan 2024 10:55:39 GMT oldfella 2024-01-04T10:55:39Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-connected-to-internet/m-p/4526885#M623624 <P>Sky Q box no network connection tried everything still no connection&nbsp;</P> Thu, 04 Jan 2024 10:46:07 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-connected-to-internet/m-p/4526885#M623624 John1955 2024-01-04T10:46:07Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-connected-to-internet/m-p/4526890#M623625 <P>Sky Q box no network connection&nbsp;</P> Thu, 04 Jan 2024 10:49:01 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-connected-to-internet/m-p/4526890#M623625 John1955 2024-01-04T10:49:01Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-connected-to-internet/m-p/4526898#M623626 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3941375">@John1955</a>&nbsp;wrote:<BR /> <P>Sky Q box no network connection&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3941375">@John1955</a>&nbsp;</P> <P>Assume this is your main Qbox.</P> <P>Try a <STRONG>Network Reset</STRONG> found in Q box Home - Settings - Setup - Network. <BR />Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router <BR />If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.<BR />if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.</P> Thu, 04 Jan 2024 10:55:39 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-connected-to-internet/m-p/4526898#M623626 oldfella 2024-01-04T10:55:39Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-connected-to-internet/m-p/4526919#M623631 <P>All sorted thank you</P> Thu, 04 Jan 2024 11:19:12 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-box-not-connected-to-internet/m-p/4526919#M623631 John1955 2024-01-04T11:19:12Z