topic Re: Mini boxes freezing in Sky Q

Mini boxes freezing

JakeG60 — Wed, 03 Jan 2024 16:20:55 GMT

Hi,

When turning on my main Sky box this causes the mini boxes to freeze in 2 other rooms. The only way this can be resolved is by resetting the mini boxes by turning on and off at wall.

I have tried resetting router, main box, booster discs etc all without success. The main box is good for viewing TV but often has error message connecting to the router so apps etc don't work. This error keeps reappearing even after successfully connecting to the router again.

Re: Mini boxes freezing

Mr+Flibbles+86 — Thu, 04 Jan 2024 08:27:37 GMT

Hi there @JakeG60, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Mini boxes freezing

Quoman7 — Thu, 04 Jan 2024 08:31:30 GMT

@JakeG60 wrote:

Hi,

When turning on my main Sky box this causes the mini boxes to freeze in 2 other rooms. The only way this can be resolved is by resetting the mini boxes by turning on and off at wall.

I have tried resetting router, main box, booster discs etc all without success. The main box is good for viewing TV but often has error message connecting to the router so apps etc don't work. This error keeps reappearing even after successfully connecting to the router again.

Hi @JakeG60 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

Re: Mini boxes freezing

Lisa-P1987 — Sat, 06 Jan 2024 11:16:37 GMT

Update - Spoken to @JakeG60 and after some checks this seems to be resolved 🙂