https://helpforum.sky.com/t5/Sky-Q/Returns/m-p/4526283#M623520 <P>I have to return my old sky equipment but haven't been sent the packaging to return it in</P> Wed, 03 Jan 2024 18:18:16 GMT Jillianblake44 2024-01-03T18:18:16Z https://helpforum.sky.com/t5/Sky-Q/Returns/m-p/4526283#M623520 <P>I have to return my old sky equipment but haven't been sent the packaging to return it in</P> Wed, 03 Jan 2024 18:18:16 GMT https://helpforum.sky.com/t5/Sky-Q/Returns/m-p/4526283#M623520 Jillianblake44 2024-01-03T18:18:16Z https://helpforum.sky.com/t5/Sky-Q/Returns/m-p/4526289#M623522 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3900975">@Jillianblake44</a>&nbsp;<BR />If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at. If you’ve moved to Sky Glass or Stream any Sky Q packaging is sent out a bit later in case you change your mind.<BR /><BR />You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR />If you haven’t anything suitable contact Sky again and ask if they’ll re-send. <STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Wed, 03 Jan 2024 18:26:57 GMT https://helpforum.sky.com/t5/Sky-Q/Returns/m-p/4526289#M623522 Daniel0210 2024-01-03T18:26:57Z